Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

May 3, 2022

Make the process much more efficient! Would definitely recommend to save time and help you get organised

Blvck Paris
Belgium
Over 3 years using the app
November 19, 2022

Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!

Fieldsheer
United States
Over 3 years using the app
Edited July 16, 2024

Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved.

I love AfterShip, seriously. Best customer service as well

Lacy Boots
United States
Over 3 years using the app
May 5, 2021

I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box.
It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!

Abacus Sportswear US
United States
Over 3 years using the app
July 8, 2021

The service is really good and does help me with what I need. I need to make some internal arrangement before proceeding with additional service.

Qure Skincare
Australia
Over 3 years using the app
January 30, 2018

Great app for streamlining the returns process.
A+ from me.

Wig Addiction
United States
About 3 years using the app
January 26, 2018

Great app, very useful and easy to use for customers and me after shipment. Highly recommended.

Viva Devine
Australia
About 3 years using the app
October 2, 2023

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you
I love this app and their support

Siberica
Italy
About 3 years using the app
August 23, 2022

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well

Mike's Dive Store
United Kingdom
About 3 years using the app
December 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Latest Bedding
United States
About 3 years using the app