Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 6, 2022

Perfect solution for a growing business. Is still evolving and support is always quick. Can't wait to see the next updates.

FLANEUR HOMME
Netherlands
Over 2 years using the app
August 15, 2022

very good app and useful app and the support team is amazing . easily integrated with shipsy app app

ZAY Saudi Arabia
Saudi Arabia
Over 2 years using the app
November 10, 2021

Easy, loads of options, greatly reduces customer service interactions by allowing the customer to get all the info and service they need, as desired.

Lake Effect Co
United States
Over 2 years using the app
April 7, 2022

Love it! This app has made my life easier and I am amble to track returns more efficiently and it's easy for the customer to use as well.

Alexa Reece Boutique
United States
Over 2 years using the app
Edited February 1, 2024

I had some trouble installing but service with installing has been great! Quick to respond and walked me through every step.

Oak & Ivy Boutique
United States
Over 2 years using the app
AfterShip replied September 1, 2022

Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Ankush Kumar
Team Returns Center

December 26, 2021

Very nice customer service. They responded almost instantly! I was looking for a returns center for a long time and finally found a good one.

Vanilla Bella Boutique
United States
Over 2 years using the app
October 6, 2021

I am new to this app and quite impressed by the quality of service. The support team is amazing and resolve my questions instantly.

Maverick & Co.
Hong Kong SAR
Over 2 years using the app
October 19, 2021

I'm starting to use this app, it work s very well. Support time is awesome. Thanks again for the quick response. I would have liked to put 10 stars

SoloDiStagione
Italy
Over 2 years using the app
August 17, 2022

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.

DRICOPER DENIM
Australia
Over 2 years using the app
February 15, 2022

The app looks great, with lots of great functionality including the ability for green returns, which is a massive USP. Love it

WAAAY ENGLAND
United Kingdom
Over 2 years using the app