AfterShip Returns , 2,260 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
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It is very good for a basic returns application.And it is free as well.The thing is that I haven't had any returns yet to know what it is like.
They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app.
Be rest assured that your issue will be dealt with with utmost priority.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Nitish Kumar
Team Returns Center
This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors
However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email.
Regards,
Team AfterShip Returns Center
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review.
To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules.
Hope this would help. Thanks.
The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you.
Kind regards,
Shahvaz
Team Returns Center
This app worked great for awhile---now whenever I type anything into the "Common Return Questions" box it comes out super buggy and does not display properly.
Support team left me on read.
Not possible to find orders where customers left a phone number instead of an email address.
Won't upload high quality imagery, only let's you use low quality pictures:(((((
Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?
We apologize for the inconvenience caused.
We have gone through the chat transcripts and checking for the monthly plan of SSL with the concerned team. We will get back to you with an update.
ReturnsCenter Team
I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...
I installed the app, but it wouldn't load.