AfterShip Returns , 2,266 reviews

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).

Please add the ability to edit already rejected returns. If you accidentally reject a return there is no way to go back unless you clear the entire customer database which really is not the best solution.

I cannot translate the fields myself. :( My language isn't in the selections on the languages menu .

I cannot even create a return order number. It's awful. I tried everything and set it up the right way so I am confused. I contacted support and we will see! Other than that, the app seems to work. so we will see. I CANT CREATE NO RMA NUMBER. EVERYTIME I ENTER A ORDER NUMBER AND EMAIL , IT SAYS INVALID EMAIL AND ORDER #

I really like the look of this app from the customer's standpoint but from the merchant side
It doesn't make sense that the return window starts the day the order was placed
It should begin once the item has been delivered because packages can take one to five business days to deliver
And there is no way to delete returns, at least give the option to run tests and delete test returns

I'm glad I have this app to create a returns center and make it an easier process for my company. However, the process of creating the site itself and inserting the URL into your site is confusing. I had to contact Shopify Support to help me.

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