AfterShip Returns , 2,266 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
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Great considering how new this is.
Seems to work reasonably well.
Fre suggestions to the developer team:
- we need more branding options
- it would be great to be able to modify and localize everything
- it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.
Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)
So far so good! It can be confusing between this in another product they have sharing the same interface.
Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Team Returns Center
This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Returns Center Team
Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab.
In the future it would be great if this was more customisable however.
1. The ability to add branding such as logo to the returns info page
2. The ability to amend and customise (the text at minimum) on the emails sent out to customers.
3. The ability to customise the url to one which is in the stores domain, rather than an aftership url.
At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel.
However as a free app you dont get much better so thank you.
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service.
We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful.
We will try our best to ensure that your experience with us becomes a 5 star one.
We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com
Thanks and regards,
Neelima Aggarwal
Team Returns Center
This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Returns Center Team
I like it so far, seems to be very helpful. 3 returns per month for the free plan seems to be very low
Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.