Overall rating Based on 1058 reviews
Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out...
Still havent heard back.
I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:
1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)
2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days.
3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return.
There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D.
I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine.
Thank you for your review. Really appreciate your kind suggestions.
1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in the future.
Regarding the automation, actually returns could be auto approved if you go to settings and set up the routing rules based on your return policy. Additionally, if you would like to generate return labels automatically, you can also connect with Postmen.
2) Return data analytics, we will provide users with selectable date period very soon. (This is actually already in our roadmap.) Btw, we are also planning to provide more detailed insights into returns data.
3) Connection with couriers are supported if you are using Postmen (https://www.postmen.com), with which multiple couriers are supported. Then routing rules can be set up accordingly.
Thank you again for choosing us. Our team works hard to provide you with the best return management tool. Please understand that we are still growing, and will grow fast. More and more features will come very soon (all product updates can be found here 👉https://blog.aftership.com/).
Clunky use of 3 separate interfaces to setup: App, website, aftership account, needs to be streamlined.
Absolutely needs to put notes in the order timeline with updates, pending return, authorized, etc. wouldn't be as big a deal if it were more easily accessible from the same window, but since the app functions using 3 different interfaces it creates more work and more switching between windows.
Need to be able to manually create an RMA from main page for customer that call in, seems like a super easy/obvious function to include.
Thank you for your suggestions. We will consider your advice and continue improving our app. Stay tuned!
I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...
Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.
Liked it before the mandatory switch and sign up to something different. This version will no longer be available after April 30th.
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It is very good for a basic returns application.And it is free as well.The thing is that I haven't had any returns yet to know what it is like.
They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.
This app worked great for awhile---now whenever I type anything into the "Common Return Questions" box it comes out super buggy and does not display properly.
I installed the app, but it wouldn't load.