Reviews (1,293)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the return process, noting its easy setup and integration with existing systems. It enhances customer satisfaction by suggesting new items for exchanges and offers robust support, including chat and video calls for personalized assistance. The app effectively manages returns in one place, improving the overall return experience.

December 13, 2024

Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner

Panama Jack®
United States
Over 2 years using the app
December 10, 2024

Easy to use

Essence & Elegance
United States
About 2 hours using the app
November 24, 2024

Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!

AuraSource
United States
6 days using the app
November 21, 2024

Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.

HABITANT-E
United States
About 13 hours using the app
Edited October 14, 2024

thank you

Belinom
Latvia
4 days using the app
October 9, 2024

Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

Urban Caravan
Netherlands
5 minutes using the app
September 4, 2024

Great service, easy set up, very clear.

DEV STORE
United Kingdom
6 days using the app
August 1, 2024

Prompt customer support!

MAVEN AND AURA THREADS
India
31 minutes using the app
July 13, 2024

NOVAGA
United States
11 minutes using the app
July 13, 2024

Very useful and helpful assistance, thank you.

Midstveil™ Keychains Gift Shop
United States
12 days using the app
July 12, 2024

good experience

naftus
United States
28 minutes using the app
July 6, 2024

contacting support helped a lot

Pet Lover
Poland
About 1 hour using the app
June 15, 2024

nice

Saudade
United States
About 1 hour using the app
June 13, 2024

Great assistance I’m happy to have a app that helps with Shopify Starter!

Gable Womens Footwear™
United States
27 minutes using the app
May 28, 2024

UID_USA
Canada
About 3 years using the app
May 21, 2024

Thanks to Neha for helping me set up the return and shipping functions. This app is very flexible and reasonably priced.

Mochi Active
United States
About 1 hour using the app
May 20, 2024

good customer service, they did great in help my store with self returns.

PupWonders
Hong Kong SAR
4 months using the app
May 19, 2024

EVERSTOCK
Germany
May 13, 2024

KUSHION
United States
2 minutes using the app
May 4, 2024

sehr gute Beratung und hilfsbereiter support.

IN/Schwarz
Germany
8 days using the app
April 29, 2024

Great service fast delivery and impressive features.

Pawtopia Pet Shop
United States
About 15 hours using the app
April 23, 2024

An all-in-one app for your store. Moazzam provided great assistance and offered to extend my free trial.

Amani D'Chantii
United States
3 minutes using the app
April 7, 2024

EARTH TRAIL
Australia
2 days using the app
March 19, 2024

An app with great solutions for my customers' refunds! Also the support team is always there for you, thanks Aditya! :)

Govarna
United Kingdom
About 2 hours using the app
March 19, 2024

The customer service representative was quick to respond friendly and helpful.

BYTFS
United States
5 days using the app
March 15, 2024

Pixelperfectshop
France
25 minutes using the app
AfterShip replied March 16, 2024

Thanks for your valuable feedback.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

March 10, 2024

I have to admit that aftership returns is the best and intuitive app to handle the headache of return process.
As a business owner, it's not always to deal with clients.
I needed more options they provide and a customer service to walk me through this sofware.
I recommand you this app.

Nexsweet
United States
12 minutes using the app
March 6, 2024

Easy to customize, navigate and get assistance. I enjoy the free trials because as a new business with limited capital it helps to try out apps and see how they integrate with your shop and then you can upgrade as earn funds.

Ebony Beauty
United States
7 minutes using the app
March 5, 2024

My Store
India
10 minutes using the app
March 2, 2024

Awesome app!! The integration with shopify platform went smooth, without any problems.

The app provide a lot of features for free. Definitely recommended.

And the support it's great! Nalinee the best!!

Solare Casa Shop
Italy
1 day using the app
February 17, 2024

Fragrance and Fiction
United States
4 days using the app
February 13, 2024

Fast, Great, And Easy Resolution and contact with the support team!

Klozey Store
United Kingdom
18 minutes using the app
February 10, 2024

Easy to setup and great for customers to easily navigate and arrange returns. Customer support is quick to respond and get service done as requested.

Hill College
Australia
10 minutes using the app
January 27, 2024

Rollick Co
Canada
About 2 hours using the app
January 24, 2024

GlamourBelle
United States
34 minutes using the app
January 13, 2024

Quick and amazing service

blossombaduk
United Kingdom
Over 1 year using the app
January 11, 2024

A simple and at the same time very high quality and effective application. I highly recommend it.

lumosworld.store
Czechia
About 1 hour using the app
January 9, 2024

good

LONGDUO
United Kingdom
11 minutes using the app
January 9, 2024

Perfect app, and works exactly how you would expect it and more

District
Netherlands
24 minutes using the app
January 4, 2024

3PTes
United States
About 22 hours using the app
December 27, 2023

it's allure
United States
About 1 hour using the app
December 25, 2023

10/10

OneStopDroneShop
United States
About 1 hour using the app
December 22, 2023

Bon SAV

Hylé
France
About 1 hour using the app
December 13, 2023

Excellent app and great service. The support team is very helpful. They patiently answered all my questions and helped with any concerns I had.

Chantel Renee
Canada
About 3 years using the app
December 13, 2023

TRENDSCOPES
Germany
13 minutes using the app
December 13, 2023

Greatest app

WearBless
Denmark
About 14 hours using the app
AfterShip replied December 14, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 6, 2023

Really helpful!

Good Impression
United Kingdom
About 7 hours using the app
December 5, 2023

Fantastic app! we needed something that was easy to navigate and help monitor our returns. This app does everything we need and more.

Commercial Hardware
United Kingdom
Almost 2 years using the app
December 4, 2023

He was very successful in helping me with my trail and was prompt when doing it. I truly appreciate how kind and very professional everyone here is. Please keep up the good work Aftership team. Love It Here :)

BLAQUE BARBIEE
United States
23 days using the app
December 1, 2023

Friendly professional service; I haven't commenced trading at this point but give thanks to Nalinee for her setup help

Nic Phillipson
Australia
4 months using the app