AfterShip Returns Center

AfterShip Returns Center

by AfterShip & Automizely

Returns management portal for a happy post-purchase experience

4.0 of 5 stars(1013 reviews)

Self-Service Branded Returns

Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.

Automated Notifications

Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.

Labels & Routing Rules

Set advanced returns rules to match your returns policy. Auto generate return shipping labels. Discounted USPS labels available.


About AfterShip Returns Center

Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return-form or sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice

Supported Resolutions

  • Refund to original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA once the returns request is submitted.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated by just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).

Integrate with 10+Couriers

Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.

Improve your Return Performance

Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.

Let’s Build a Better Returns Center Together!

We build our products with maximum attention to user experience and are focused on helping merchants of all sizes grow their brand :)

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Forever Free

Free

  • 3 returns per month

  • Interactive branded returns page

  • Returns management portal

  • Email notifications

  • Discounted USPS return labels

Essential

$9.99/month

  • 20 returns per month

  • All Free features

  • Auto approval

  • Routing rules and zones

  • Integration with AfterShip tracking

Growth

$29.99/month

  • 100 returns per month

  • All Essential features

  • Unlimited zones & routing rules

  • Multi-language

  • 1-click refund

  • Select exchange variant

Pro

$99.99/month

  • 400 returns per month

  • All Growth features

  • Returns performance analysis

  • QR code return

  • UPS, DHL, 11+ couriers auto label generation

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

Most recent reviews

Style In A Box.co

Awesome customer service and app. The rep was very helpful & helped me with everything I need. I am using this app for an unconventional reason but it works well with my idea. Recommend 10/10/

GNL Footwear

Great support! App works great as well! We use this app for our returns and it makes things much easier. Haven't tried their other apps yet but I'm sure they are good too!

Nashid Chroma

Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time

Developer reply

March 3, 2021

Hi,

Thank you for sharing your valuable review. Do let us know if you have any feedback or suggestions for us.

Kind regards,
Sumit