AfterShip Returns & Exchanges
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Solución automatizada de devoluciones para marcas que ahorra tiempo y recupera ingresos de las devoluciones
Ofrezca una experiencia de devolución sin problemas, mejore la satisfacción del cliente, ahorre tiempo y recupere ingresos con una solución de devoluciones automatizada. Recupere ingresos perdidos alentando a los clientes a cambiar en lugar de devolver. Aumente la eficiencia estableciendo reglas de automatización, gestionando devoluciones y monitoreando insights en un solo portal. Reduzca la ansiedad del cliente con páginas de devoluciones de marca y actualizaciones automáticas por correo electrónico. Gestione los transportistas de manera eficiente y responda rápidamente con enrutamiento de devoluciones regional y datos del transportista.
- Página de devoluciones y notificaciones por correo electrónico de autoservicio para reducir la ansiedad del cliente
- Reglas inteligentes de devolución como ventana de devoluciones y artículos no retornables para reducir las devoluciones
- Opciones flexibles de reembolso e intercambio para deleitar a los clientes y recuperar ingresos
- Reglas de automatización como reembolso automático y reabastecimiento automático para reducir el trabajo manual
- Configuraciones de transportistas y almacenes para devoluciones y reabastecimientos rápidos y económicos
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- Características
- Populares entre los negocios de Estados Unidos
- Funciona con los temas más recientes
Idiomas
Inglés, Alemán, Francés, Español, y Italiano
Funciona con
Shopify Flow, UPS, FedEx, USPS, Canada Post, GorgiasCategorías
Precios
Free
Instalación gratuita
3 devoluciones por mes
- Portal de gestión de devoluciones
- Página de devoluciones de marca
- Notificaciones por correo electrónico
- Ventana básica de devoluciones y razones
- Aprobaciones manuales y cargas de etiquetas
Essentials
$23 al mes
o $228 al año con un ahorro del 17%
60 devoluciones por mes, $0,50 por devolución extra
- Todas las características Free
- Etiquetas automáticas en la aplicación
- Página de devoluciones de marca
- Notificaciones por correo electrónico
- Reembolsos y cambios básicos
- Reglas básicas de enrutamiento
Pro
$59 al mes
o $588 al año con un ahorro del 17%
100 devoluciones por mes, $0,50 por devolución extra
- Todas las características de Essentials
- Aprobación automática de devoluciones
- Seguimiento de devoluciones en la aplicación
- Reembolso a crédito en tienda
- Métodos de devolución
- Reglas de elegibilidad
Premium
$239 al mes
o $2,388 al año con un ahorro del 17%
200 devoluciones por mes, $1 por devolución extra
- Todas las características de Pro
- Automatización basada en el estado del envío
- Página de devoluciones integrada
- Intercambio por otros artículos
- Intercambio en tienda
- Integraciones preconstruidas
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (2.376)
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.
I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!
ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!
AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.
When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees.
To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return.
We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return.
Avoid AfterShip at all costs unless you want to be scammed like we were!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.
Thanks so much!
Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize that you had to speak with multiple people before reaching a solution.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!
Soporte técnico
AfterShip puede responder cualquier pregunta que tengas sobre AfterShip Returns & Exchanges.
Desarrollador
Fecha de lanzamiento
28 de febrero de 2017
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