AfterShip Returns

AfterShip Returns

Plan gratis disponible. Se pueden aplicar cargos adicionales.
Calificación (4,6)
Reseñas

Características

Popular entre los negocios como el tuyo
  • Ubicados en Estados Unidos
Creada para tu negocio
  • Funciona con los temas más recientes

Acerca de esta aplicación

Fecha de lanzamiento

28 de febrero de 2017

Idiomas

Inglés

Funciona con

Shopify Flow, UPS, FedEx, USPS, Canada Post, Gorgias

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. más
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking

Precios

Free

Instalación gratuita

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$35/mes

o $348 al año con un ahorro del 17%

100 returns per month, $0.50 per extra return

  • All Free features
  • Auto-generated labels
  • Branded experience
  • Basic refunds and exchanges
  • Refund to store credit
  • Routing and eligibility rules

Premium

$239/mes

o $2,388 al año con un ahorro del 17%

400 returns per month, $1.00 per extra return

  • All Essentials features
  • Auto-refund options
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Advanced eligibility rules

Free

Instalación gratuita

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$35/mes

o $348 al año con un ahorro del 17%

100 returns per month, $0.50 per extra return

  • All Free features
  • Auto-generated labels
  • Branded experience
  • Basic refunds and exchanges
  • Refund to store credit
  • Routing and eligibility rules

Premium

$239/mes

o $2,388 al año con un ahorro del 17%

400 returns per month, $1.00 per extra return

  • All Essentials features
  • Auto-refund options
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Advanced eligibility rules

Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

2.095 reseñas

Calificación general
4,6
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
Fecha de modificación: 1 de mayo de 2023

Aditya Kumar helped me verify my email domain and was very helpful.

This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.

However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

somewear in between
Estados Unidos
7 días usando la aplicación
AfterShip & Automizely respondió 26 de abril de 2023

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.

We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.

Regards,
Team Returns Center

11 de noviembre de 2022

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

ulazydog
Estados Unidos
8 días usando la aplicación
Fecha de modificación: 26 de octubre de 2022

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

American Blues
Estados Unidos
Más de 3 años usando la aplicación
AfterShip & Automizely respondió 20 de octubre de 2022

First, please accept our apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.

We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.

I regret the inconvenience caused to you.

Regards,
Team Returns Center

17 de julio de 2023

I recently added Aftership Returns to my online store and I was thoroughly impressed with the experience. The platform's interface was intuitive and seamless, making the setup process a breeze. The integration was straightforward and the provided steps made it even easier. The developers clearly paid attention to the details and ensured a hassle-free experience for both customers and store owners. To my surprise, they even scheduled a demo with Loovish, who was fantastic in showing me how the app works via a Zoom meeting. I had the pleasure of working with him and he was extremely helpful in ensuring my store was functioning correctly.

The customer service team at Aftership was phenomenal, with Neha standing out as an exceptional representative. She provided top-notch service, promptly addressing all my questions and ensuring the app was installed and operational on my store. She was efficient and effective in addressing my concerns and even went above and beyond by providing step-by-step screenshots on how to tackle my issues to resolve the problem. I'm extremely grateful for her assistance and highly recommend this app to other Shopify store owners looking to improve their customers' shopping experience.

La Galerie à La Mode
Estados Unidos
8 días usando la aplicación
21 de marzo de 2023

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Development2 Mladinska knjiga
Eslovenia
7 días usando la aplicación

Acerca de esta aplicación

Fecha de lanzamiento

28 de febrero de 2017

Idiomas

Inglés

Funciona con

Shopify Flow, UPS, FedEx, USPS, Canada Post, Gorgias

Creada por AfterShip & Automizely

Acerca de AfterShip & Automizely

Calificación promedio: 4,8

11 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify

Soporte técnico

Enviar un mensaje

support@returnscenter.com

Este desarrollador no ofrece soporte técnico directo en Español.

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