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AfterShip Returns Center

Empowering brands to deliver a seamless returns experience.

Información útil de la aplicación de Shopify
  • Populares entre los negocios de Estados Unidos

Plan gratuito disponible. Se pueden aplicar cargos adicionales.

Características de la aplicación

  • Flujo de trabajo sencillo: se usa directamente en el panel de control de Shopify

  • Velocidad demostrada: bajo impacto en tu tienda online

Sección de valores clave

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

Detalles de la aplicación

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace the return with the same item
  • Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy, or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place
  • Automatically generate an RMA once the returns request is submitted
  • Sync and track your return orders on the AfterShip dashboard
  • View each RMA’s detailed timeline of events to resolve return requests faster
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules
  • Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in specific categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Fecha de lanzamiento

Se integra con

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace the return with the same item
  • Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy, or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place
  • Automatically generate an RMA once the returns request is submitted
  • Sync and track your return orders on the AfterShip dashboard
  • View each RMA’s detailed timeline of events to resolve return requests faster
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules
  • Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in specific categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Fecha de lanzamiento

Se integra con

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Gratis

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/mes

o $9/mes se factura $108 una vez al año

$0.5 per extra shipment over 20

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/mes

o $99/mes se factura $1,188 una vez al año

$0.5 per extra shipment over 400

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/mes

o $199/mes se factura $2,388 una vez al año

$1 per extra return

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

* Todos los cargos se facturan en USD.
** Los cargos recurrentes, incluidos los costos mensuales o los cargos según el uso, se facturan cada 30 días.

Reseñas

4.6 de 5 estrellas

La calificación general refleja el estado actual de la aplicación. Es un recuento de todas las reseñas de la aplicación, pero con énfasis en las más recientes.

Recuentos por nivel de calificaciones
  • 76% de las calificaciones con 5 estrellas
  • 13% de las calificaciones con 4 estrellas
  • 3% de las calificaciones con 3 estrellas
  • 1% de las calificaciones con 2 estrellas
  • 6% de las calificaciones con 1 estrellas

Lista de reseñas

Filtrar y ordenar reseñas

  • Happy Wahine

    Ubicación Estados Unidos
    Tiempo de uso de la aplicación 2 días

    Easy to setup and great support to answer any setup questions. Provides many options to match all customer return reasons.

  • GoDoggy

    Ubicación Japón
    Tiempo de uso de la aplicación 4 días

    Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.

  • Adorable Pet Supply

    Ubicación Estados Unidos
    Tiempo de uso de la aplicación 4 días

    A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.

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