Automate Returns & Exchanges
Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.
Send Proactive Return Updates
Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.
Return Labels & Flexible Rules
Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.
Acerca de AfterShip Returns Center
Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.
Returns & Exchange Made Easy
Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return form or sending you an email.
Supported Returns Methods
- Pre-paid label
- Return to store
- Customer’s carrier of choice
Flexible Return Resolutions
- Refund to the original payment method
- Return store credit
- Exchange (customers can select exchange variants)
Build Brand Loyalty with Branded Returns Page
Customize your branded returns center with your logo, URL, and returns policy. Improve your brand image, customer satisfaction, and loyalty.
Manage All Returns Requests Efficiently
- Track and manage all returns and RMA requests in one place to save processing time.
- Automatically generate an RMA once the returns request is submitted.
- Sync and track your return orders on the AfterShip shipment visibility dashboard
Improve Customer Satisfaction with Prepaid Shipping Labels
Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box. Auto-generate returns labels by connecting your Postmen shipper account to expedite your return process.
Process Refunds Easily
Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks. Issuing a gift card is also available for Shopify Plus users.
Cut Returns Costs with Advanced Automation Rules
Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).
Integrate with 11+ Couriers
Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.
Improve your Return Performance
Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.
Let’s Build a Better Returns Center Together!
Se integra con
- Canada Post,
- Australia Post
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Explora cómo funciona la aplicación en un ejemplo de tienda.Ver ejemplo de tienda
* Todos los cargos se facturan en USD.
** Los cargos recurrentes, incluidos los costos mensuales o los cargos basados en el uso, se facturan cada 30 días.
Reseñas más recientes
Great app to improve customer experience regarding returns. Really quick to set up and easy to use. Let's hope it will be possible soon to host the app on a shopify page. Like AfterShip.
KEFI La Mode
Download the app, and the setup was easy and smooth. I had some questions that got answered very quickly. I feel good that my customers will have a great experience using this app.
in et about
I've installed this app few days ago and I had a few questions to customer service. They respond quickly in chat and also offered a voice call. Was very helpful, I got answers to my questions. Thanks!