AfterShip Returns Center

Return Label, Store Credit, Exchange, Return Policy, Refunds

  • Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis

Forfait gratuit disponible

Section des valeurs clés

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 13+ couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip shipment dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers based on their feedback.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory of products directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Ineligible product types/tags
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with 13+ Couriers

  • Integrate with 10 carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, Seko Logistics (Omni Parcel), Star Track, Canada Post & Correos Spain.

Improve your Return Performance

Drive bottom-line growth with customer and product level returns data.

Date de lancement

S'intègre à

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip shipment dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers based on their feedback.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory of products directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Ineligible product types/tags
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with 13+ Couriers

  • Integrate with 10 carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, Seko Logistics (Omni Parcel), Star Track, Canada Post & Correos Spain.

Improve your Return Performance

Drive bottom-line growth with customer and product level returns data.

Date de lancement

S'intègre à

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Gratuit

  • 3 returns per month
  • Interactive branded returns page
  • Returns management portal
  • Email notifications
  • Discounted USPS return labels

Essential

$9 par mois

  • 20 returns per month
  • All Free features
  • Auto approval
  • Routing rules and zones
  • Integration with AfterShip tracking

Growth

$29 par mois

  • 100 returns per month
  • All Essential features
  • Unlimited zones & routing rules
  • Multi-language
  • 1-click refund
  • Select exchange variant

Pro

$99 par mois

  • 400 returns per month
  • All Growth features
  • Returns performance analysis
  • QR code return
  • UPS, DHL, 11+ couriers auto label generation

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.7 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

  • 5 de 5 étoiles
    75 % des évaluations sont des évaluations à 5 étoiles
  • 4 de 5 étoiles
    14 % des évaluations sont des évaluations à 4 étoiles
  • 3 de 5 étoiles
    4 % des évaluations sont des évaluations à 3 étoiles
  • 2 de 5 étoiles
    2 % des évaluations sont des évaluations à 2 étoiles
  • 1 de 5 étoiles
    6 % des évaluations sont des évaluations à 1 étoiles

SmokinScooters

Emplacement États-Unis

The Aftership app is very robust and is an excellent return app. Support personnel is extremely helpul.

Henne

Emplacement Australie

Great customer care! Very quick to respond and patient with my requests. Would recommend for anyone looking for a returns automation service

ESSENCE BY ESOHE

Emplacement États-Unis

So far so good! Just downloaded and help was at my finger tips so I am very excited to see the growth

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