AfterShip Returns Center

Return Label, Store Credit, Exchange, Return Policy, Refunds

Informations sur l'application Shopify
  • Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis

Forfait gratuit disponible

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

Section des valeurs clés

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

Détails de l'application

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Date de lancement

S'intègre à

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Date de lancement

S'intègre à

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Gratuit

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/mois

ou $9/mois facturés à $108 une fois par an

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/mois

ou $99/mois facturés à $1,188 une fois par an

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/mois

ou $199/mois facturés à $2,388 une fois par an

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.6 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 76 % des évaluations sont des évaluations à 5 étoiles
  • 13 % des évaluations sont des évaluations à 4 étoiles
  • 3 % des évaluations sont des évaluations à 3 étoiles
  • 1 % des évaluations sont des évaluations à 2 étoiles
  • 6 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Wendi's Good Things Market

    Emplacement États-Unis

    great customer service after setting up. Now just typing in enough characters to leave the review. oka.

  • Qontevo.com

    Emplacement États-Unis

    Customer service via chat was very prompt and helpful in assisting me with some questions about how to use the app.

  • Solado EU

    Emplacement R.A.S. chinoise de Hong Kong
    Temps passé à utiliser l'application 2 mois

    The app is good,and their support is always in time,it's very helpful for our store.I will recommend this app to others.

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