AfterShip Returns & Exchanges
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Reduce return costs and recapture more revenue with automated returns and exchanges
AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.
- Retain revenue with incentivized & personalized exchange offers and fraud checks
- Cut operational costs with discounted labels, smart return rules, and automation
- Deliver a seamless experience with branded return portal and native POS solution
- Identify hidden patterns and refine business strategy with built-in analytics
- Offer free returns and offset the cost with Return Care
Contém texto sem tradução
- Recomendado por lojas como a sua
- Localização: Estados Unidos
Idiomas
inglês, alemão, francês, espanhole italiano
Este app não está traduzido para português (Brasil)
Funciona com
- Contas de clientes
- Shopify POS
- Shopify Flow
- Admin da Shopify
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
Categorias
Opções de devolução
Gestão de devoluções
Preços
Escolha o plano ideal para o negócio.
Return Care
Grátis
Recursos
- All Premium features
- Shopper-funded returns
- Return labels handled by AfterShip
- Revenue share
Essentials
$19 /mês
ou $192/ano (economia de 16%)
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Recursos
- In-app automatic labels
- Branded returns page
- Automatic returns approval
- Refunds and exchanges
- Eligibility rules
- Return analytics
Avaliação gratuita de 7 dias
Premium
$119 /mês
ou $1,188/ano (economia de 17%)
$1 for the first month. Includes 100 returns per month, $1 per extra return
Recursos
- All Essentials features
- Advanced workflows
- AI-powered exchanges
- Fraud prevention
- Warranty management portal & dashboard
- Pre-built integrations
Avaliação gratuita de 7 dias
Contém texto sem tradução
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (1.543)
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.
Hi Team,
We’re genuinely sorry to hear about your experience with AfterShip.
We completely understand how frustrating this must have been especially after making the decision to move from another platform.
The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.
We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.
We truly appreciate you taking the time to share this feedback.
We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.
Great customer service! Rahul is very responsive and helpful:)
Atendimento
Atendimento do app oferecido por AfterShip.
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
Desenvolvedor
Lançado
28 de fevereiro de 2017
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