Categorias relacionadas

AfterShip Returns Center

Manage Black Friday/BFCM orders returns, exchange, refunds

Insights do app da Shopify
  • Popular entre negócios dos Estados Unidos

Plano gratuito disponível. Pode haver cobranças adicionais.

Destaques

  • Fluxo de trabalho integrado: dá para usar direto no admin da Shopify

  • Velocidade comprovada: baixo impacto na loja virtual

Seção de chaves-valor

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

Informações do app

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace the return with the same item
  • Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy, or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place
  • Automatically generate an RMA once the returns request is submitted
  • Sync and track your return orders on the AfterShip dashboard
  • View each RMA’s detailed timeline of events to resolve return requests faster
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules
  • Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in specific categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Data de lançamento

Integração com

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace the return with the same item
  • Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy, or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place
  • Automatically generate an RMA once the returns request is submitted
  • Sync and track your return orders on the AfterShip dashboard
  • View each RMA’s detailed timeline of events to resolve return requests faster
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules
  • Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in specific categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Data de lançamento

Integração com

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Grátis

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/mês

ou $9/mês faturados em $108 uma vez por ano

$0.5 per extra shipment over 20

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/mês

ou $99/mês faturados em $1,188 uma vez por ano

$0.5 per extra shipment over 400

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Holiday Premium

$119/mês

BFCM limited offer: 50% off for your first month - $1 per extra return

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

4.6 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

Número por nível de avaliação
  • 76% das avaliações são de 5 estrelas
  • 13% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas

Lista de avaliações

Filtrar e classificar avaliações

  • Hard Velvet Handmade

    Local Estados Unidos
    Tempo gasto no app Aproximadamente 1 hora

    I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.

  • ANIÁN

    Local Canadá
    Tempo gasto no app Aproximadamente 1 ano

    Ayushi dealt with my requests and questions quick and clearly. The ability to exchange one item for another product is not available in this app and having to download another app is annoying. I now know that it is free so I will look into it.

  • Heritage Clothings

    Local Reino Unido
    Tempo gasto no app Aproximadamente 2 anos

    Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.

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