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AfterShip Returns Center

AfterShip Returns Center

Developed by AfterShip

829 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Self-service returns on your branded Returns Center
  • Approve and track your returns in a single place
  • Notify customers of returns status

★ Engage your customers with returns

Your customers care about returns but the process to manage returns is a pain. That's why we want to make it super easy for you to approve, reject, and track returns with your customers. Returns Center helps you engage your customers with the best returns experience.

★ Automate your return process


With Returns Center, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Branded Returns Page


Customizing your Returns Page by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email returns statuses


Keep you and your customers in the loop via email for returns and refund statuses

★ Easy setup


① Install Returns Center, click on ‘Get’


② Customize your return policy and shippment instructions


③ Add the Returns Page to your Store


☛ Done! Up and running!

★ Building Returns Center with you


Our mission is to make sure you have the right apps to grow your business. Share your experience with Returns Center so we can improve the app quickly.

Feel free to leave a review below and encourage other Shopify merchants to use the app!

AfterShip Returns Center reviews

829 reviews
  1. 5 stars (698 reviews)
  2. 4 stars (71 reviews)
  3. 3 stars (14 reviews)
  4. 2 stars (6 reviews)
  5. 1 star (40 reviews)

This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional.
Check it out: www.lussocitta.com

Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.

posted

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only.

Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

posted

Nice app but how cant i translate it all in french?

posted

Cant tell so much yet, im new in this and is hopeful about how the app is working!

posted

Easy to set up for all channals

posted

Useful app. Simple integration and clear instructions.

posted

Needs support for replacements and exchanges to be highly useful.

posted

It does what it says and it can do multiple products at once. It is not a bad product if you dont mind limited functionality for a free app. You are unable to have a workflow with the return reasons, no rules can be setup, no automation it is just a form, the instructions do not change with each reason selected, the instructions shown during pending approval are the same ship back instructions the customer gets if approved and nothing stops the customer from just sending it back at that point, you cannot refund in the app which creates for more work, it does not update the order or customer notes or timeline, you cannot send an email to the customers for more information or follow up, you cannot edit or customize the text received or branding or layout of ANY emails this sends. It is free and not robust enough to compete but if you wanted something simple and you dont care about the above then go for it as it is on the right track just missing a bunch.

posted

Have not started yet but looks good

posted

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.

However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.

Some main updates would make it a great app, as the integration was quite easy and straight forward to use.

RARR Sportswear
www.rarr.com

posted
Get
From $0.00 / month

Starter plan - $0 monthly fee, 3 returns quota per month
Returns Center Pricing

14 days

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