Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / AfterShip Returns Center Lite

AfterShip Returns Center Lite

AfterShip Returns Center Lite

Developed by AfterShip

661 reviews
Get
Price: Free More info
  • Your customers start a return by a few clicks from your branded Returns Center
  • Easily manage and track your returns in a single place
  • Automatically notify customers of approval/rejection/refunded

Why you need Returns Center Lite

Your customers care about returns but the process to manage returns is a pain. That's why we want to make it super easy for you to accept, cancel, and track returns with your customers. Returns Center helps you automate your returns so you can focus on delivering the best post-purchase experience.

With this free app, you can now:

✔︎ Add a Returns Page into your store easily

✔︎ Update your return policy and instructions

✔︎ Track your returns

✔︎ Email the tracking status to customers

★ Automate your return process


With Return Centers Lite, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Your branded Returns Page


Customizing your Returns Page by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email return shipment status


Keep you and your customers in the loop via email for return shipment tracking with hundreds of couriers all over the world

★ Easy setup


① Install Returns Center Lite, click on ‘Get’


② Customize and confirm your return policy and instructions


③ Add your new Returns Page to your Store


☛ Done! Up and running!

★ Building Returns Center Lite with you


Our mission is to make sure you have the right apps to grow your business. Share your experience with Returns Center so we can improve the app quickly.

Feel free to leave a review below and encourage other Shopify merchants to use the app!

AfterShip Returns Center Lite reviews

661 reviews
  1. 5 stars (579 reviews)
  2. 4 stars (65 reviews)
  3. 3 stars (8 reviews)
  4. 2 stars (3 reviews)
  5. 1 star (6 reviews)

Needs support for replacements and exchanges to be highly useful.

posted

It does what it says and it can do multiple products at once. It is not a bad product if you dont mind limited functionality for a free app. You are unable to have a workflow with the return reasons, no rules can be setup, no automation it is just a form, the instructions do not change with each reason selected, the instructions shown during pending approval are the same ship back instructions the customer gets if approved and nothing stops the customer from just sending it back at that point, you cannot refund in the app which creates for more work, it does not update the order or customer notes or timeline, you cannot send an email to the customers for more information or follow up, you cannot edit or customize the text received or branding or layout of ANY emails this sends. It is free and not robust enough to compete but if you wanted something simple and you dont care about the above then go for it as it is on the right track just missing a bunch.

posted

Have not started yet but looks good

posted

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.

However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.

Some main updates would make it a great app, as the integration was quite easy and straight forward to use.

RARR Sportswear
www.rarr.com

posted

So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.

posted

Good, but could be great. Needs a more seamless integration with Shopify, still feels like I'm using 2 pieces of software to do a basic return (though that may be limited by Shopify). Definitely needs, more than anything, an option to process exchanges. Needs better customization of the returns page to make it look like our branding. Has grammar/spelling errors on the front end or back end of the app. Customers are having some issues using the app and getting error messages, causing us to do some returns manually. There is no way to track the exchange of money between AfterShip and our Shopify account. And honestly, quite a few other things as well. But, it still has good potential to be very useful if these issues get address, especially if they make it so we can process exchanges!! So for now, we will keep using the app with hopes they WILL be addressed, soon! I'll come back and leave a 5-star review when that happens.

posted

Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha

posted

The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much

posted
Get
Free

  • Free unlimited number of returns
  • No hidden cost!

★ Give it a spin, click on 'Get' ★


We made Returns Center Lite to help Shopify merchants grow their business and build long-lasting relationships with their customers.

Support & Sales

AfterShip
support@returnscenter.com
help.returnscenter.com
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.