Suggest exchange over refunds, add up to 10 reasons for return and set up preferred return methods. Provide a branded returns experience.
Returns Policy & Settings
Add a return policy to your returns page to provide your customers with a sense of security. Boost trust and encourage exchange over refunds
Return Labels & Smart Rules
Set advanced returns rules to match your returns policy. Auto generate return shipping labels. Discounted USPS labels available.
About AfterShip Returns Center
Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.
Returns & Exchange Made Easy
Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return-form or sending you an email.
Supported Returns Methods
- Pre-paid label
- Return to store
- Customer’s carrier of choice
- Refund to original payment method
- Return store credit
- Exchange (customers can select exchange variants)
Build Brand Loyalty with Branded Returns Page
Customize your branded returns center with your logo, URL, and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction, and loyalty.
Manage All Returns Requests Efficiently
Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA once the returns request is submitted.
Improve Customer Satisfaction with Prepaid Shipping Labels
Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.
Process Refunds Easily
Auto-calculate the maximum refundable amount. Refund to original payment can be operated by just a few clicks. Issuing a gift card is also available for Shopify Plus users.
Cut Returns Costs with Advanced Automation Rules
Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).
Integrate with 10+Couriers
Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.
Improve your Return Performance
Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.
Let’s Build a Better Returns Center Together!
We build our products with maximum attention to user experience and are focused on helping merchants of all sizes grow their brand :)
- Canada Post,
- Australia Post
See the app in action
Explore how the app works in an example store.View example store
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
We have not received any actual returns yet, but wanted to write a review about the app in general for now (will update after we experience a return). Really like how we can customize, it looks great! And the support is awesome if you need any assistance!
Thanks for sharing your valuable feedback.
I am glad to know that you are exploring our app and I am sure you will find it useful. We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at firstname.lastname@example.org
Team Returns Center
Garments World Bazar
Good application but the app is very costly. If you can lower your prices, then a lot of Shopify users will be able to use it in INDIA. All the features are great. Loved the option in which customer can ask for a refund from their side.
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at email@example.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Team Returns Center
Service was simple and good.;. helpful so far. The tool is a really useful for customers and we have not actually tested it yet but hopefully it will do what it says