AfterShip Returns Center

AfterShip Returns Center

by Automizely & AfterShip

Return Label, Store Credit, Exchange, Return Policy, Refunds

4.4 of 5 stars(1266 reviews)

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.


About AfterShip Returns Center

Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return form or sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place to save processing time.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip shipment visibility dashboard

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box. Auto-generate returns labels by connecting your Postmen shipper account to expedite your return process.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).

Integrate with 11+ Couriers

Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.

Improve your Return Performance

Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.

Let’s Build a Better Returns Center Together!

Integrates with

  • UPS,
  • FedEx,
  • USPS,
  • Canada Post,
  • Australia Post

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Free

Free

  • 3 returns per month
  • Interactive branded returns page
  • Returns management portal
  • Email notifications
  • Discounted USPS return labels

Essential

$9.99/month

  • 20 returns per month
  • All Free features
  • Auto approval
  • Routing rules and zones
  • Integration with AfterShip tracking

Growth

$29.99/month

  • 100 returns per month
  • All Essential features
  • Unlimited zones & routing rules
  • Multi-language
  • 1-click refund
  • Select exchange variant

Pro

$99.99/month

  • 400 returns per month
  • All Growth features
  • Returns performance analysis
  • QR code return
  • UPS, DHL, 11+ couriers auto label generation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    70% of ratings are 5 stars
  • 4 of 5 stars
    16% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    7% of ratings are 1 stars

Most recent reviews

IZ Adaptive

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

Developer reply

July 27, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.

Kind regards,
Rupam
Returns center support

Concave

This app has a good Service and customer care. It also offers several accessibility options. Enjoyed the app. Thank You.

Jin Jacks

I just installed this app to assist me with my RMA's. Currently doing a test drive. As far as the install process and tech support while installing... very good. Easy to install for a non-tech guy and tech support is very helpful. Thank you.