AfterShip Returns

AfterShip Returns

Free plan available. Additional charges may apply.
Rating (4.6)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

February 28, 2017

Languages

English

Integrates with

UPS, FedEx, USPS, Canada Post, Gorgias

Fits seamlessly into

Shopify Flow

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking

Pricing

Free

Free

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/month

or $108/year and save 18%

$0.5 per extra shipment over 20

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/month

or $1,188/year and save 17%

$0.5 per extra shipment over 400

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/month

or $2,388/year and save 17%

$1 per extra return

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

Free

Free

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/month

or $108/year and save 18%

$0.5 per extra shipment over 20

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/month

or $1,188/year and save 17%

$0.5 per extra shipment over 400

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/month

or $2,388/year and save 17%

$1 per extra return

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1897 reviews

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
February 4, 2023

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

Solado
United Kingdom
February 3, 2023

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

BlkGrlMagick Candle Co.
United States
Automizely & AfterShip replied February 3, 2023

Dear user,

We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.

We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.

We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.

Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.

February 3, 2023

Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.

Dressed In LALA
United States

About this app

Launched

February 28, 2017

Languages

English

Integrates with

UPS, FedEx, USPS, Canada Post, Gorgias

Fits seamlessly into

Shopify Flow

Built by Automizely & AfterShip

About Automizely & AfterShip

4.8 average rating

10 years building apps for the Shopify App Store

Support

Send a message

support@returnscenter.com

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