AfterShip Returns Center

AfterShip Returns Center

by AfterShip & Automizely

Return Labels, Store Credit, Exchange, Notifications, Policy

4.3 of 5 stars(1186 reviews)

Returns Page

Suggest exchange over refunds, add up to 10 reasons for return and set up preferred return methods. Provide a branded returns experience.

Returns Policy & Settings

Add a return policy to your returns page to provide your customers with a sense of security. Boost trust and encourage exchange over refunds

Return Labels & Smart Rules

Set advanced returns rules to match your returns policy. Auto generate return shipping labels. Discounted USPS labels available.


About AfterShip Returns Center

Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return-form or sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice

Supported Resolutions

  • Refund to original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA once the returns request is submitted.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated by just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).

Integrate with 10+Couriers

Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.

Improve your Return Performance

Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.

Let’s Build a Better Returns Center Together!

We build our products with maximum attention to user experience and are focused on helping merchants of all sizes grow their brand :)

Integrates with

  • UPS,
  • FedEx,
  • USPS,
  • Canada Post,
  • Australia Post

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Free

Free

  • 3 returns per month
  • Interactive branded returns page
  • Returns management portal
  • Email notifications
  • Discounted USPS return labels

Essential

$9.99/month

  • 20 returns per month
  • All Free features
  • Auto approval
  • Routing rules and zones
  • Integration with AfterShip tracking

Growth

$29.99/month

  • 100 returns per month
  • All Essential features
  • Unlimited zones & routing rules
  • Multi-language
  • 1-click refund
  • Select exchange variant

Pro

$99.99/month

  • 400 returns per month
  • All Growth features
  • Returns performance analysis
  • QR code return
  • UPS, DHL, 11+ couriers auto label generation

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    69% of ratings are 5 stars
  • 4 of 5 stars
    16% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

Most recent reviews

Culture of Brave

This app is unbelievably easy to get up and running. The help team send quick links & the site's UI is great. No problems to get it working and customised. I'm excited to see how it all works. Integrated with the Postmen app and am sure it's going to delight my customers.

Esteez

I am just trying it for the first time. Happy to leave a review but I won't know if it's great til later

Trendi Designs by Andrea

I used this app to set up my returns through Shopify. The customer support rep was awesome and very knowledgeable!