AfterShip Returns Center

AfterShip Returns Center

by AfterShip

Build trust with seamless and happy returns experiences 🤘

4.7 of 5 stars(851 reviews)

Self-service Branded Returns

Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.

Automated Notifications

Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.

Eligibility & Routing Rules

Set advanced returns rules, returns methods to match your returns policy.

About AfterShip Returns Center

Designed for new and fast-growing Shopify stores, AfterShip Returns Center is a must-have returns management portal that guarantees a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and change returns status in one place. Sign up now and set up your branded returns center in minutes.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks instead of filling out a complicated returns form or sending you an email. You can fully customize your returns experience, too!

Supported returns methods * Pre-paid label (manual or auto) * Return to store * Customer’s choice of carrier

Supported resolutions * Refund to the original payment method * Return to store credit * Exchange

Build Brand Loyalty with Branded Returns Center

Customize your branded returns center with your logo, custom URL and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA# once returns request is submitted.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason of returns (e.g. damaged, defective, or wrong item).

Try Before You Commit

Enjoy free access to AfterShip Returns Center for 14 days with unlimited users and transactions. Choose a plan that best fits your business needs at the end of your trial.

Let’s Build a Better Returns Center Together!

At AfterShip, our mission is to make sure you have the right apps to grow your business. Share with us your experiences and tell us what we can do to make AfterShip Returns Center a better app.

Feel free to leave a review below and encourage other Shopify merchants to use this app!

Integrates with

  • ups,
  • usps,
  • postmen

Media gallery


Pricing 14-day free trial

See all pricing options

Free to install

$2 per extra return

  • 5 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support



$0.5 per extra return

  • 20 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support



$0.5 per extra return

  • 100 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support



$0.5 per extra return

  • 400 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 851 reviews

  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews

Alpine Rings

So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support.

After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address.

I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question.

Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Cara Curvy

AfterShip. Not only does it enable an efficient and easy customer experience, we can easily monitor and pull data about returns. AfterShip is the best option available.

Brillaint app for Shopify! Makes my shop sooo much better! Returns are now super easy to do. Also for the customers!