AfterShip Returns Center

AfterShip Returns Center

by AfterShip

Build trust with seamless and happy returns experiences

4.7 of 5 stars(928 reviews)

Self-service Branded Returns

Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.

Automated Notifications

Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.

Eligibility & Routing Rules

Set advanced returns rules, returns methods to match your returns policy.


About AfterShip Returns Center

Designed for new and fast-growing Shopify stores, AfterShip Returns Center is a must-have returns management portal that guarantees a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and change returns status in one place. Sign up now and set up your branded returns center in minutes.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks instead of filling out a complicated returns form or sending you an email. You can fully customize your returns experience, too!

Supported returns methods

  • Pre-paid label (manual or auto)
  • Return to store
  • Customer’s choice of carrier

Supported resolutions

  • Refund to the original payment method
  • Return to store credit (by issuing a gift card)
  • Exchange

Build Brand Loyalty with Branded Returns Center

Customize your branded returns center with your logo, custom URL and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA# once returns request is submitted.

Process Refunds Easily (NEW)

Auto calculate maximum refundable amount. Refund to original payment can be operated by a just few clicks. Issuing a gift card is also available to Shopify Plus users.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason of returns (e.g. damaged, defective, or wrong item).

Try Before You Commit

Enjoy free access to AfterShip Returns Center for 14 days with unlimited users and transactions. Choose a plan that best fits your business needs at the end of your trial.

Let’s Build a Better Returns Center Together!

At AfterShip, our mission is to make sure you have the right apps to grow your business. Share with us your experiences and tell us what we can do to make AfterShip Returns Center a better app.

Feel free to leave a review below and encourage other Shopify merchants to use this app!

Integrates with

  • postmen,
  • UPS,
  • USPS,
  • Canada Post,
  • DHL

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Starter

Free to install

$2 per extra return

  • 5 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Essential

$9/month

$0.5 per extra return

  • 20 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Growth

$29/month

$0.5 per extra return

  • 100 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Pro

$99/month

$0.5 per extra return

  • 400 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 928 reviews

  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews

Bridget King Jewelry

The app is good for people who are just starting their e-commerce presence. The process looks simple to do.

Minimalhobbyist

this app is really useful in setting up a return policy in order to cater to the needs of all of your guests. my only issue is learning how to return the products from the original shipping location, other than that... extremely useful app.

HOLLEE JOLLEE

Easy to customize for branding. Simple and easy for both myself and customers to navigate with little guidance.