AfterShip Returns Center

Return Label, Store Credit, Exchange, Return Policy, Refunds

Shopify app insights
  • Popular with businesses in the United States

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

App details

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website website footer, return policy or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Launch date

Integrates with

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website website footer, return policy or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Launch date

Integrates with

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Free

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/month

or $9/month billed at $108 once per year

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/month

or $99/month billed at $1,188 once per year

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/month

or $199/month billed at $2,388 once per year

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 75% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Selvence

    Location United States

    We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

    Developer reply
    August 8, 2022

    Thank you for sharing your feedback.

    Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

    Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times.
    I would also like to inform you that we didn't make any changes for our existing users. As per investigation we found that your subscription was cancelled earlier due to card was declined and you resumed the services again recently as per new pricing plan and that's the reason you are not getting the feature to set the return window on the basis of Delivery Date.

    However, one of our support team member sent you an email to fix this for you. We are looking forward to hear you on email.

    Regards,
    Ankush Kumar
    Team AfterShip

  • HEAT

    Location United Kingdom

    After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

  • Casa Decorada - Tudo para sua casa

    Location Portugal

    The best return app I have ever used! 5***** A seamless experience for my clients as they are very happy with this solution and saves me a lot of effort

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