Avalara RSB – Sales Tax Filing , 3 reviews
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0% of ratings are 5 stars
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0% of ratings are 2 stars
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First of all, I'm not a member of shopify plus, but if only members of shopify plus can use it, then why do you appear in the application market for a fee? We installed the application, why can't we log in? Why is your service so bad that you ignore it by sending emails? Why?
Thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you’ve described are not what we want. We have our team looking into your account, and you should expect to be contacted soon. If you're willing, please continue this conversation with us at customercare@avalara.com.
This review is an Avalara review as much as a review of this specific app. Shameful that their previous app, with all the documented negative reviews, have been removed in favor of this new/fresh app with no reviews. The company behind this app is a pitiful company. The service is atrocious. Unprofessional and disinterested. Cost us time & money to cancel with them and locate a newer/more professional company for our sales tax needs. I could never recommend this company, nor would many of those who have previously left reviews in the shopify app store for this company. Make sure to read the BBB reviews and complaints before taking a flyer on this company. Also, make sure to review the SST website for other similar providers. Anyone reading this review is welcome to contact us directly for additional details on our experience with avalara and the company we have chosen to replace them.
Thanks for taking the time to share your candid feedback. We aim to provide a reliable solution, and we apologize that you experienced issues with the app. We'd like the opportunity to look into these concerns with you. If you're willing, please continue this conversation with us at customercare@avalara.com.
DO NOT USE. Avalara's integration with Shopify simply does not handle customer returns (which means you will not get credit back for the sales tax collected). Avalara says this is known limitation of the integration with Shopify and acknowledges that they cannot calculate sales tax accurately if you have a customer return something to your store for a refund (which is virtually every merchant that uses Shopify).
Dear Pine Street Clinic -
Thank you for getting in touch with us. This app is for filing automated sales tax returns and is a separate product from our AvaTax integration for Shopify Plus which handles Sales Tax Calculation. The functionality you are referring to is for calculating sales tax on product returns with AvaTax for Shopify Plus and is not related to this app that handles tax returns. Our Shopify Plus integration does handle product returns, just not partial returns which are noted here as a known limitation. We are committed to making sure you have what you need.
Please contact us again if we can help.
https://help.shopify.com/en/manual/taxes/tax-services/activate