Avalara Extractor

Avalara Extractor

$250/年
评分(1.0)
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开发人员

关于此应用

推出日期

2022年8月5日

语言

英语

这款应用未翻译成简体中文

类别

税费

使用 Avalara Extractor 自动导入销售税务交易。

安装此应用的前提条件是您是 Avalara 的现有客户。Avalara for Shopify Extractor 自动将 Shopify 交易导入 Avalara,以便与任何 Avalara Returns 产品一起使用。一旦连接,Extractor 每天获取交易数据,以自动报告销售税并提交退税申请。使用 Avalara for Shopify Extractor 可消除手动导入交易数据的努力,帮助自动化您的销售税退税申请

安装此应用的前提条件是您是 Avalara 的现有客户。Avalara for Shopify Extractor 自动将 Shopify 交易导入 Avalara,以便与任何 Avalara Returns 产品一起使用。一旦连接,Extractor 每天获取交易数据,以自动报告销售税并提交退税申请。使用 Avalara for Shopify Extractor 可消除手动导入交易数据的努力,帮助自动化您的销售税退税申请 更多
  • 启用从 Shopify 到 Avalara 的交易数据持续传输
  • 将交易分配给具体的司法管辖区和市场,以准确地提交退税申请
  • 在将交易提交给退税申请之前查看、添加和编辑交易

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定价

Avalara Extractor

$250/年

  • 根据购买的产品收取额外费用。Avalara 保留随时取消、更改或暂停此优惠的权利。

Avalara Extractor

$250/年

  • 根据购买的产品收取额外费用。Avalara 保留随时取消、更改或暂停此优惠的权利。

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所有费用均以USD结算。

8 条评论

整体评分
1
每个评分等级的数量
  • 0% 的评分是 5 星
  • 0% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 100% 的评分是 1 星
2023年11月1日

It is difficult to give them the title of worst customer service ever, but they earned it. I tried for over 6 weeks to get them to cancel my service and refund me my money only to find out in the fine print that they signed me up for a year and that I have to pay for this extremely bad service from now until July 2024.

They only thing they automate is your state taxes, the local taxes YOU must do all the leg work yourself which includes a ton of setup in their system every month (or at least every month a new account is needed) them neglecting to tell me this and in fact straight up LIED to me by their salesman caused me to have to pay over $600 in penalities for local taxes. I asked them multiple times, "Will you do the work to pay the local taxes (all the cities and counties) or will I continue to have to manage that?" Their answer, we will take care of everything. BIG FAT LIE!

Stay as far from this company as you can. They might be ok for other things, but in my experience with Shopify it has been horrible. I reached out for over 6 weeks trying to reach someone. I submitted support cases and on their website it says "The support case is being managed by email." There was nothing on the website I could click on. They ignored my repeated emails, including new support cases. I was unable to reach anyone by phone. Very, very bad service. You should have to refund my money just for lying to me and not being up front about an annual contract - that was never mentioned.

Avery Claire & Company
美国
3个月 人在使用应用
Avalara已回复 2023年11月6日

We deeply apologize for the frustration and inconvenience you've experienced. We understand the importance of clear communication and transparency, and it's clear that we fell short in this regard. We acknowledge the issues you've faced with the service, and we are committed to addressing them. We will ensure that the necessary information regarding the service terms, setup requirements, and local taxes is made more accessible and transparent for all our users. It looks like our Customer Success team is already working with you to find a resolution. Thank you for sharing your concerns.

2023年10月14日

Our Shopify integration connection on the Avalara side apparently stopped working and we did not catch it. This resulted in Avalara filing $0.00 returns with States. Once we caught the error, we had to manually file amended returns and remit - Avalara has no way to create amended returns even though the data is there (once we reconnected Shopify and imported for the time gap). Unless you're willing to babysit this app, just use Shopify Tax to generate state reports and manually file and remit on your own.

Mountain Madness Soap Co.
美国
3天 人在使用应用
Avalara已回复 2023年10月20日

We apologize for the challenges you faced with our Shopify-Avalara integration. We understand the importance of seamless tax filing and will be working on enhancing our integration's reliability and adding the capability to handle amended returns more efficiently. We take your feedback seriously, and we're committed to improving our services. To ensure your concerns are properly resolved, please reach out to us at AppFeedback@avalara.com. Thank you.

2023年8月9日

The bad reviews are true. Click off this app and find something else to do your taxes.

I saw mixed reviews on this company but decided to take a chance because what they promise seems so convenient. To have a service handle taxes and returns for you seems like a lifesaver as small business owner. Unfortunately I was wrong and all this company has done is waste my time and money with nothing to show for it. Don't make the same mistake, go anywhere else but here for your tax filing software.

I'm not one to leave reviews, in fact this is the first one I've ever left for a company I've worked with but I felt like I should warn people about how terrible my experience has been.

Its with no exaggeration that I can say this has ben absolutely the worst company I've ever worked with. Implementation took months to complete. They provide no support. They will not answer any emails or support cases. You will be doing a massive amount of the work on set up yourself. It would have honestly been easier to just handle sales tax return filing myself. Their implementation consultants are based in India and you can only get a call with them from 2AM - 8AM Central Time. They won't understand anything you tell them and they definitely will not be able to solve your problems. Support will ignore any emails you send.

To ad insult to injury their payment system prompts you to enter your card numbers and information into a plain text document. I was hesitant to do this as it did not seem secure but did it anyway assuming it was safe. 2 days later my card was compromised and fraudulent charges started showing up. Its the first time that has ever happened to me. Coincidence or lack of security? You decide, but I know I wont be giving them my info again.

Do not under any circumstances use this company unless you'd like to have headache after headache and regret it like I do.

Whitetail Hill Chestnuts
美国
大约2个月 人在使用应用
Avalara已回复 2023年8月11日

We're truly sorry to hear about your negative experience, and we deeply regret any frustration or inconvenience you encountered. Your feedback is extremely important to us, and we take your concerns very seriously. We've reviewed your account and we can see that our Customer Excellence Team has been actively addressing the issues you've raised to improve your experience and our services and support. If you need to discuss your concerns further please reach out to us at AppFeedback@Avalara.com.

2023年8月24日

The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!

Gatherall
美国
4个月 人在使用应用
Avalara已回复 2023年8月25日

We apologize for the negative experience you've had with our customer service and support team. This is not the level of service we strive to provide, and we take your concerns seriously. We're committed to addressing your issues and providing a better experience. For further assistance and to address any other concerns, please reach out to us at AppFeedback@avalara.com.

编辑时间:2023年7月26日

My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.

French Paper
美国
8个月 人在使用应用
Avalara已回复 2023年6月16日

Thank you for providing feedback on your experience. We apologize for the issues you encountered and understand the frustration. Our Customer Excellence Team is already looking into this issue, as we take your concerns very seriously. We appreciate your patience and if you have any further concerns or questions before your call with our Customer Excellence Rep, please don't hesitate to reach out to us at AppFeedback@avalara.com.

关于此应用

推出日期

2022年8月5日

语言

英语

这款应用未翻译成简体中文

类别

税费

由 Avalara 开发

关于 Avalara

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在为 Shopify 应用商店开发应用方面有 6 年的经验

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