Avalara RSB – Sales Tax Filing

The bad reviews are true. Click off this app and find something else to do your taxes.

I saw mixed reviews on this company but decided to take a chance because what they promise seems so convenient. To have a service handle taxes and returns for you seems like a lifesaver as small business owner. Unfortunately I was wrong and all this company has done is waste my time and money with nothing to show for it. Don't make the same mistake, go anywhere else but here for your tax filing software.

I'm not one to leave reviews, in fact this is the first one I've ever left for a company I've worked with but I felt like I should warn people about how terrible my experience has been.

Its with no exaggeration that I can say this has ben absolutely the worst company I've ever worked with. Implementation took months to complete. They provide no support. They will not answer any emails or support cases. You will be doing a massive amount of the work on set up yourself. It would have honestly been easier to just handle sales tax return filing myself. Their implementation consultants are based in India and you can only get a call with them from 2AM - 8AM Central Time. They won't understand anything you tell them and they definitely will not be able to solve your problems. Support will ignore any emails you send.

To ad insult to injury their payment system prompts you to enter your card numbers and information into a plain text document. I was hesitant to do this as it did not seem secure but did it anyway assuming it was safe. 2 days later my card was compromised and fraudulent charges started showing up. Its the first time that has ever happened to me. Coincidence or lack of security? You decide, but I know I wont be giving them my info again.

Do not under any circumstances use this company unless you'd like to have headache after headache and regret it like I do.

First of all, I'm not a member of shopify plus, but if only members of shopify plus can use it, then why do you appear in the application market for a fee? We installed the application, why can't we log in? Why is your service so bad that you ignore it by sending emails? Why?

My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.

The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!

DO NOT USE. Avalara's integration with Shopify simply does not handle customer returns (which means you will not get credit back for the sales tax collected). Avalara says this is known limitation of the integration with Shopify and acknowledges that they cannot calculate sales tax accurately if you have a customer return something to your store for a refund (which is virtually every merchant that uses Shopify).