I have had this app for a couple of years and worked great even though I would like the process of returning more seamless but still was great, then my return label stopped working so customers cannot print a shipping label, I have emailed twice about this and no responses, so I am guessing BOLD does not want my business which is okay. Looking for a new app as I need things done before fall and the busy season.
AWFUL experience!! Customer chat is ridiculously slow and customer service agents are rude! The portal does not work on my store. Have now been waiting over 24 hours to get the app working on my site with no resolution/support for the issue. Honestly, don't bother wasting your time.
Hello there. I am very sorry for the poor experience you had with our agents - that's not something we want for our merchants to experience when reaching out to us for assistance. As my colleague has mentioned in her email to you, we take that very seriously, and we are dedicated to making this right for you.
It looks like things have been fixed on our end, and we're hoping that everything looks right on your screen as well! Please let us know if you're still having issues, we'd be more than happy to get that sorted for you.
This app hasnt . been working properly for what seems like 2 months at least, you'd think they would fix the main thing that makes their app worthwhile - customers being able to return items.
RPM MOTORSPORT LTD.
LOL this is too funny, well i'm doing you a favor by writing this..... while your developers are taking a nap and keeping the most important bug alive in your app, im going to help you out :).
Your app performs well, there is only one problem with it. If you add an order or go to the orders and click create a return, you get a beautiful message saying " No orders found ". Everyone understands bugs but no one would ever understand the only bug that actually makes the returns work or don't work in this matter.
You can try to add the order, or click the order return via portal and nothing works. Yes this is supposed to be a technical support inquiry but when i find such a bug in an app, I uninstall it right away, because if i simply commit with you and we have a return solution and your developers can't differente a functional app and a bug then there is nothing for us to do but uninstall it and move one.
Good luck on your other apps.
Neu Nomads, LLC
Truly horrible customer service. I've been waiting 3 days for a response - I've sent countless emails. The one email I did receive back was basically copy and pasted from the tutorial and didn't even answer my question. I'm looking for an alternative to switch but DO NOT recommend this.
Great app to use!! No issues with this app.
Guri is awesome, answered all my questions quickly and was very easy to work with.
First of all, this app took longer to set up than it took me to set up my entire Shopify store. Other apps like Returnly and Aftership can be set up within about 20 minutes. It's not a very beautiful app either, compared to more streamlined and modern returns apps out there. But the reason for my low review is the issue I encountered which caused me to go through the trouble of completely installing Bold and then having to change to another app once I got done.
Granted, my store is a bit unique in that I'm constantly adding and deleting variants of products which are dependent upon time. 100% of my returns are for products where the variant is already deleted from my store. Bold's returns app does not make it possible for customers to generate returns for these products. When I contacted Bold about this, their customer support neglected to put my information into Zendesk which caused me to never receive any correspondence about the issue. When I finally got that issue straightened out, here was their dev's response: "Once a product/variant has been deleted our application will be unable to tie that product into the system, as we are utilizing Shopify's product API
and looking for the Product ID even creating a new product with the same name won't allow it to be returned through the application."
I am not a developer and if I took this answer at face value, I probably would've just given up. However, I found that both Returnly and Aftership both support returns for my products. I decided to use Aftership because of how easy it is to use.
This has been my experience with Bold over and over again. Just about every app they make seems to be built by developers, not product people. The applications themselves are not flexible and nobody seems to be listening to customers or the marketplace about what we want. I continue to be frustrated by Bold overall and this is just another example.
Great. App. Great Price. Great support team. Great interface. Overall just a great product. Would highly recommend.
My store is still under construction because I'm a newbie on a steep learning curve. In the past, I created my own business, a brick and mortar shop in Los Angeles. It was a Wine and Cheese shop in the Louisiana Purchase shopping center on Santa Monica. Located under the Gazebo, I got into the spirit of the theme and named it 'The Bayou', complete with Spanish moss in between the bricks. My adventure came to a close when a devastating car accident removed my physical ability to go to work or support my children. I lost my business when the stock had to be returned to pay my bills, lost my saved bank account to pay for two years of babysitting, my car was a total loss, and we soon became homeless when I could no longer pay rent. I did get all of the insurance money from the man that ran his red light, but it did not cover my massive losses. I need the returns manager to make returns as headache-free as possible for me because I do not easily get around physically for other errands. I'm already convinced that your bold apps have the best functions and from what I already know about your team, you have the most attentive support also! I'm starting my business on a shoe string, but personally, I am tenacious with the attitude of never giving up! I need your team, I need your help, I need your App! (A perfect fit) Pick me! <3
When I have a question or ask for help, your team is highly responsive, and on it right away. You make me feel like I'm not standing alone in the wilderness, but are part of a team all focused on being successful, and you are right there with a cheery attitude while you calm me down, putting any nerves of mine to rest.
Pet Cuisine Accessories
We use over half of all BOLD apps for our store and this app has been a big time saver for us. Customers used to email us and we had to find their purchase to see if they were eligible, process everything manually, etc. This streamlines everything by also giving customers the tools necessary to process their own returns within our established policies.