The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Hard to set up. Confusing. Expensive. Good luck trying to sort your returns the sort function doesn't even work. I have contacted them 4 times to get if fixed but they have no interest in helping their current customers.
Great App! Affordable and integrates seamlessly!
Your Connection Destination
just got this app. so far so good!!!
This is a great app. Before this app we didn't know if we had returns until they arrived in the mail. Now we have the ability to accept or deny returns. The pre-built approved or denied emails are nice, just a click of a button and the customer receives an email from us telling them the status of their return or exchange.
Mens Apparel Brand
Clip In Hair
Love working with this App, simple and quick making our day that much more productive. Thank you Bold Team!
Awesome app. This is a must if you process returns.
Didn't work out the gate - just received an error so wasn't able to fully test. We didn't contact support because I noticed the app forces information to go through their 3rd party website https://rm.boldapps.net/customer_admin/customer_lookup.php?shop=your_store.myshopify.com.
We aren't keen on passing sensitive order information over to 3rd party websites even though they claim they keep info private.
Also don't like the up-sells and banner ads inside the app for their other products.
Endless Bugs, we stopped counting because there were too many, obviously not a beta product.
Poor User Experience.
This app is basically an excel file. The developer obviously never 'used' or tested the app.
Bikini Luxe Swim
Fantastic support, takes a minute to setup and learn but well worth the effort. Here at Bikini Luxe it has helped us a lot to cut down on the number of customer emails and it has well been worth the effort and small monthly cost. The bold team is quick to answer emails and has great customer support. A++++
Media Rep & Analyst
Bikini Luxe - Designer Bikini - Luxury Women's Swimwear
So far loving this app! Easy to use, easy for customers to use, and does the job!