Use less effort managing your returns process through emails or a ticket system; let the app keep track of your outstanding requests
Shoppers can submit their return requests through an easy-to-use portal that allows them to track the status of their return
Make more money
Use your returns policy as a marketing tool by giving customers more confidence that they're purchasing from a trustworthy seller
About Bold Returns
In a nutshell
This app will help you build a robust returns process that you can use as an amazingly powerful marketing tool for your store. Allow customers to submit return requests, track the status of those returns and print shipping labels, all from an integrated portal on your Shopify store.
On the back-end, your team can set custom return rules and deadlines, see analytics on return requests, and approve/reject requests with ease. Spend less time managing returns over email and let the app do it for you!
Powerful customer portal
Bold Returns offer an easy-to-integrate customer portal that your shoppers can use to do order lookups and submit any return requests they may have. Through the portal, customers can: * See the status of submitted/past return requests * Add written notes/messages and upload photos * Automatically print return shipping labels from UPS (if configured)
Custom return rules
Set rules for each of your products that determine the length of time for which they can be returned. For example, your swimwear products might not be returnable at all, but you also sell t-shirts that can be returned within 30 days of purchase. It's super easy to set up a rule that will automatically prevent returns for any of your products. The app also keeps track of when each purchase was made, and will notify customers about which products can be returned dependent on how their rules are set.
Sometimes, to satisfy a customer's complaint, your store might choose to create a return outside of your normal return policy (maybe they call in 45 days after their order, when you only have a 30 day return policy). The app will allow you to manually override any of your return rules so that you can create a return request in the system. The customer can access this request just like any other.
Flexible and customizable
The app was designed from the ground up to be flexible enough to meet the needs of most stores. You can change language settings, return groups, make custom statuses, and style almost any aspect of the customer returns widget. The return portal embeds easily using the Shopify Pages feature, which means you can include it alongside your return policy.
Automatically generate shipping labels with UPS
Using our powerful, direct integration with UPS, you can allow customers to automatically generate return shipping labels. Once a shipping label is printed, the customer prints it out and attaches it to their shipment. They don't even need to leave their house!
View the status of your returns pipeline at a glance, by seeing how many products are approved for return, and a breakdown of the types of returns that are being submitted (for Credit, Refund, or Replacement).
Pricing 14-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
I have had this app for a couple of years and worked great even though I would like the process of returning more seamless but still was great, then my return label stopped working so customers cannot print a shipping label, I have emailed twice about this and no responses, so I am guessing BOLD does not want my business which is okay. Looking for a new app as I need things done before fall and the busy season.
AWFUL experience!! Customer chat is ridiculously slow and customer service agents are rude! The portal does not work on my store. Have now been waiting over 24 hours to get the app working on my site with no resolution/support for the issue. Honestly, don't bother wasting your time.
Hello there. I am very sorry for the poor experience you had with our agents - that's not something we want for our merchants to experience when reaching out to us for assistance. As my colleague has mentioned in her email to you, we take that very seriously, and we are dedicated to making this right for you.
It looks like things have been fixed on our end, and we're hoping that everything looks right on your screen as well! Please let us know if you're still having issues, we'd be more than happy to get that sorted for you.
This app hasnt . been working properly for what seems like 2 months at least, you'd think they would fix the main thing that makes their app worthwhile - customers being able to return items.