Use less effort managing your returns process through emails or a ticket system; let the app keep track of your outstanding requests
Shoppers can submit their return requests through an easy-to-use portal that allows them to track the status of their return
Make more money
Use your returns policy as a marketing tool by giving customers more confidence that they're purchasing from a trustworthy seller
About Bold Returns
In a nutshell
This app will help you build a robust returns process that you can use as an amazingly powerful marketing tool for your store. Allow customers to submit return requests, track the status of those returns and print shipping labels, all from an integrated portal on your Shopify store.
On the back-end, your team can set custom return rules and deadlines, see analytics on return requests, and approve/reject requests with ease. Spend less time managing returns over email and let the app do it for you!
Powerful customer portal
Bold Returns offer an easy-to-integrate customer portal that your shoppers can use to do order lookups and submit any return requests they may have. Through the portal, customers can: * See the status of submitted/past return requests * Add written notes/messages and upload photos * Automatically print return shipping labels from UPS (if configured)
Custom return rules
Set rules for each of your products that determine the length of time for which they can be returned. For example, your swimwear products might not be returnable at all, but you also sell t-shirts that can be returned within 30 days of purchase. It's super easy to set up a rule that will automatically prevent returns for any of your products. The app also keeps track of when each purchase was made, and will notify customers about which products can be returned dependent on how their rules are set.
Sometimes, to satisfy a customer's complaint, your store might choose to create a return outside of your normal return policy (maybe they call in 45 days after their order, when you only have a 30 day return policy). The app will allow you to manually override any of your return rules so that you can create a return request in the system. The customer can access this request just like any other.
Flexible and customizable
The app was designed from the ground up to be flexible enough to meet the needs of most stores. You can change language settings, return groups, make custom statuses, and style almost any aspect of the customer returns widget. The return portal embeds easily using the Shopify Pages feature, which means you can include it alongside your return policy.
Automatically generate shipping labels with UPS
Using our powerful, direct integration with UPS, you can allow customers to automatically generate return shipping labels. Once a shipping label is printed, the customer prints it out and attaches it to their shipment. They don't even need to leave their house!
View the status of your returns pipeline at a glance, by seeing how many products are approved for return, and a breakdown of the types of returns that are being submitted (for Credit, Refund, or Replacement).
Pricing 14-day free trial
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 119 reviews
Most recent reviews
Neu Nomads, LLC
Truly horrible customer service. I've been waiting 3 days for a response - I've sent countless emails. The one email I did receive back was basically copy and pasted from the tutorial and didn't even answer my question. I'm looking for an alternative to switch but DO NOT recommend this.
Great app to use!! No issues with this app. Guri is awesome, answered all my questions quickly and was very easy to work with.
First of all, this app took longer to set up than it took me to set up my entire Shopify store. Other apps like Returnly and Aftership can be set up within about 20 minutes. It's not a very beautiful app either, compared to more streamlined and modern returns apps out there. But the reason for my low review is the issue I encountered which caused me to go through the trouble of completely installing Bold and then having to change to another app once I got done.
Granted, my store is a bit unique in that I'm constantly adding and deleting variants of products which are dependent upon time. 100% of my returns are for products where the variant is already deleted from my store. Bold's returns app does not make it possible for customers to generate returns for these products. When I contacted Bold about this, their customer support neglected to put my information into Zendesk which caused me to never receive any correspondence about the issue. When I finally got that issue straightened out, here was their dev's response: "Once a product/variant has been deleted our application will be unable to tie that product into the system, as we are utilizing Shopify's product API and looking for the Product ID even creating a new product with the same name won't allow it to be returned through the application."
I am not a developer and if I took this answer at face value, I probably would've just given up. However, I found that both Returnly and Aftership both support returns for my products. I decided to use Aftership because of how easy it is to use.
This has been my experience with Bold over and over again. Just about every app they make seems to be built by developers, not product people. The applications themselves are not flexible and nobody seems to be listening to customers or the marketplace about what we want. I continue to be frustrated by Bold overall and this is just another example.