ReturnX: Returns & Exchanges

ReturnX: Returns & Exchanges

Pricing
Free plan available. Free trial available.
Rating
4.8 (40)
Developer
Hyperr Labs

Manage returns and exchanges with return label automation with our Return Portal and AI analytics.

Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Retun portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. On our return portal, we provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience.

Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Retun portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. On our return portal, we provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. more
  • Save Hours with Auto Return and Exchange Portal and Return Label Generation
  • Retain Revenue by Promoting Refunds via Gift Cards and Store Credit
  • Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard
  • Keep Your Customer Updated with Emails About Their Return Requests and Labels
  • Provide Instant Solutions to Your Customers with Our Self-Service Return Portal

Languages

English, French, German, Polish, Dutch, and Spanish

Works with

Australia Post, Parcel2Go, Shippo, EasyPost, Inpost, DHL

Pricing

Explore

Free

  • 5 Free Returns
  • Basic Features
  • Customizable Return Portal
  • Shipping Integration

Starter

$39 / month

or $374/year and save 20%

$0.7 / extra requests

  • 80 returns/month
  • Everything in Free+
  • Refund with Gift Cards
  • Custom Returns Policies
  • Exchange Order Creation
  • Automated Refunds
  • AI Analytics

7-day free trial

Growth

$69 / month

or $662/year and save 20%

$0.5 / extra requests

  • 180 Returns/month
  • Custom Branding
  • Everything in Starter plan +
  • Remove ReturnX Branding
  • Encourage Upsell
  • Multiple Languages
  • Export Analytics

7-day free trial

Scale

$169 / month

or $1,620/year and save 20%

$0.3 / extra requests

  • 500 Returns/month
  • Custom Branding
  • Everything in Growth plan +
  • Remove ReturnX branding
  • OMS/WMS integration
  • Custom Solutions
  • and much more!

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (40)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 27, 2024

We had some issues in the beginning but we figured out gradually. The customer support is great. Yash and his team always give us priority support and we are able to save 80% of the time we wasted doing returns manually. The team’s ability to provide customization is great.

Currently we are processing 1000+ returns over the month and the impact is superb.

Stylish Wodrobe
India
5 months using the app
September 24, 2024

Aplikacja kompletnie nie nadaje się do obsługi zwrotów na polskim rynku. Brak wsparcia dla zwrotów za pobraniem to poważne zaniedbanie, biorąc pod uwagę, jak popularna jest ta forma płatności. To wręcz absurdalne, że tak kluczowa informacja nie jest dostępna od początku, a dowiadujesz się o tym dopiero w trakcie użytkowania lub – co gorsza – od sfrustrowanych klientów.

Sama obsługa aplikacji jest uciążliwa i toporna. Każdy produkt trzeba zgłaszać do zwrotu oddzielnie, wybierając osobno powód, co przy większych zamówieniach staje się prawdziwym koszmarem. Klienci szybko się poddają, bo cały proces trwa zbyt długo i jest nieintuicyjny. Na dodatek, po całym tym wysiłku, klient musi jeszcze ręcznie zgłosić zwrot, aby otrzymać etykietę – co często zostaje przez nich pominięte, generując nam dodatkową pracę.

Aplikacja jest pełna błędów, regularnie się zawiesza.Integracja z InPost wymaga najwyższego abonamentu... Obniżenie abonamentu spowodowało wyłącznie automatycznej akceptacji zwrotów i automatyczne tworzenie etykiet. Pomimo, że ta funkcjonalność jest w planie Growth. Dowiedzieliśmy się o tym dopiero po zmianie planu – bez jakiegokolwiek ostrzeżenia od twórców i niezgodnie z ich własną ofertą. W efekcie, musieliśmy akceptować zwroty ręcznie i samodzielnie tworzyć etykiety, co doprowadziło do zaległości i negatywnych opinii od mniej cierpliwych klientów.

BeShaped
Poland
5 months using the app
November 29, 2024

One of the easy app with great UI. The support is great. Any brand that is on their growth stage must use ReturnX

CAPSHAP
India
11 minutes using the app
June 21, 2024

One of the best apps for returns on Shopify. Not only the app is easy to use but the personal support is amazing. The team likes to work closely with us and always take our requests on priority.

EDRIO
India
3 months using the app
June 22, 2024

I like the simplistic dashboard and how things are organized. ReturnX is a great choice for brands that are growing rapidly and want to smoothen our return process, then this app is perfect!

Episodes
India
7 months using the app

Support

Hyperr Labs can answer any questions you have about ReturnX: Returns & Exchanges.

Developer

Hyperr Labs

36 Scotts Road, Bromley, England, London, BFP, BR1 3QD, GB

Launched

April 27, 2023

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