ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

評價 (84)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2023年12月13日

Great app, amazing customer support!

PrettyNextDoor
英國
使用應用程式 12天
2022年5月11日

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

Haspel
美國
使用應用程式 大約4年
2023年2月6日

We have been using ReturnZap for more than a year and we have not had any issues with this program until recently. However, David has been extremely helpful and prompt to respond to the issues we had and was able to resolve the problem we had very quickly. His professionalism and always checking in has provided a service that is above and beyond. Highly recommend ReturnZap!

Kobelli
美國
使用應用程式 接近4年
2017年10月23日

After trying several other apps, this is the only one that efficiently works!! Saves us a LOT of time. We've had a few minor issues and Peter has been great giving us quick and efficient support! Thank you

Jak Shoes
葡萄牙
使用應用程式 接近4年
編輯時間:2019年4月15日

Updated to a 5 stars
Great App, easy to set up and use, been using for 5+ years! Highly recommend. Set it up and leave it. Developers open to improvements and quick response time. My customers are happy with it!

Bella Materna
美國
使用應用程式 3年多
2022年7月18日

I have been using this app (and the previous version) for several years to manage our returns. The app is simple to integrate, flexible for our needs, and easy for the customer. HOWEVER, the best part of this app is by far the support team. Peter will go above and beyond to be sure that this app fits the specific needs of your store. Recommend 100%.

Yieldings
美國
使用應用程式 接近3年
2022年3月28日

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!

BILLY Footwear
美國
使用應用程式 2年多
編輯時間:2019年4月22日

As a small company, we've had a challenge with managing data around returns, but this app has helped us grow & gather so much information about our products and how customers experience them. Peter and his team have been instrumental in helping us make adjustments to find the important data & improve our customer experience. There are many options out there, but having a team who is so responsive and kind has been great.
Would recommend this app to any store looking to manage better data around returns and tracking returns.
Thanks again!!
Anna Davis
Merchandising Manager
Kelly Moore Bag

Kelly Moore Bag
美國
使用應用程式 2年多
2022年9月27日

ReturnZap has vastly improved the return experience for our customers, with comms sent at every stage of the return process. The team offers great customer support and are also very open to feedback for the best app experience.

Triumph Australia
澳洲
使用應用程式 大約2年
2022年12月5日

I recommend this app. It's easy to use and the customer service is great. They are open to make any update to improve the app based on our feedback.

YUJ - Maison de pleine conscience
法國
使用應用程式 1年多