ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

From $29.95/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, Royal Mail, Canada Post, Sendcloud, Shippo, USPS

Automate returns, exchanges, store credit, and return shipping. Save time and reduce refunds.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support. more
  • Reduce refunds with integrated exchange options right in the returns portal
  • Enforce custom return policies. Auto-approve or review each returns request.
  • Issue store credit - gift cards and discount codes, with optional bonus credit
  • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
  • Save money with no fees per return and no cap on returns or exchanges

Pricing

14-day free trial

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

62 reviews

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 31, 2024

I love this app. I’ve tried other return apps and this one by far is the best. It makes my life so much easier and the process for my customers has been easier for them. I’m not tech savvy and I was guided through any question I had and they helped me get set up quick and easy. Very responsive, and helpful. I love that I can customize returns with my exact policy and customers can self serve with their needs by just a click on the portal.

Angel Brinks
United States
15 days using the app
January 25, 2024

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

SkiDoo Outlet
United States
About 1 month using the app
January 10, 2024

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

Auden Lueur
United States
2 months using the app
January 21, 2024

This is a fantastic app!! It is very easy and quick to setup and the support team have been incredible answering any question I had and they were also able to accommodate customisation requests. I would highly recommend this app!

A7 UK
United Kingdom
14 days using the app
November 2, 2023

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world.

We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees.

The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

Vaikobi
Australia
4 months using the app

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, Royal Mail, Canada Post, Sendcloud, Shippo, USPS

Built by ReturnZap

About ReturnZap

5.0 average rating

8 years building apps for the Shopify App Store

1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

Support

Send a message

support@returnzap.com

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