ReturnZap

Manage returns, create labels, self serve portal, rules & more

Free plan available. 14-day free trial.
Everything you need to manage Shopify customer returns

Key values section

Self-Service Returns Portal

Embed a returns portal on your shop and allow customers to initiate returns without contacting support.

Returns Management Dashboard

Track all of your returns from one central location, send updates to customers, and collaborate with your team.

Multiple Shipping Options

Support for prepaid labels and customer paid labels, with the flexibility to customize. Support for multiple carriers.

ReturnZap

ReturnZap

Customer returns are a necessary part of running an ecommerce business. But they don't have to be painful. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create customers for life.

Effortless Returns Management for Shop Admins

  • Manage and track all your returns on one easy to use dashboard
  • Embed self-service tools for your customers to initiate returns and receive shipping labels
  • Offer refunds, exchanges, or returns for store credit and define returns windows for each option
  • Route returns to different warehouses or prevent returns for certain conditions with powerful rules

Easy Returns for your Customers

  • Your customer simply enters their email address and order number, selects the items to return, and provides a return reason
  • They select a return shipping option based on your store policies with the option to generate an RMA and shipping label (prepaid or customer paid)
  • Email notifications to customers are fully customizable and can be sent at any step in the returns process
  • ReturnZap enables a fully self serve returns flow and diverts time consuming and constly contacts to your customer service department

Powerful Dashboard for Managing Returns

  • Set up custom return reasons and statuses to match your internal workflow
  • Send automated notifications to your customers as returns progress through your workflow, from label generation to refund
  • Track real time shipping status for visibility on inbound returns to more easily plan your reverse logistics
  • Leave comments on returns to collaborate with your team to coordinate on each return

Active and engaged team here to help!

  • Responsive support team here to help with onboarding and app related questions
  • We are proud to provide great service to businesses of all sizes around the world

Full Feature List

  • Customer portal for creating self-service RMAs and labels
  • Automated pre-paid labels - use our negotiated rates or connect your own carrier accounts
  • Support for bring your own label or customer-paid labels
  • Charge your customer for return postage using Stripe
  • Receive returns at multiple locations, and configure rules to determine routing
  • Rules to prevent returns for different conditions
  • Rules to route the return to a different location
  • Support for 100+ shipping carriers across the world
  • Support for international returns
  • Export returns history for analysis and trend spotting
  • Customize valid return windows and return types
  • Customize return reasons and return status
  • Email alerts to shop staff for each return created
  • Complete customization of the email notifications your customers receive

Launch date

Integrates with

  • EasyPost
ReturnZap

ReturnZap

Customer returns are a necessary part of running an ecommerce business. But they don't have to be painful. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create customers for life.

Effortless Returns Management for Shop Admins

  • Manage and track all your returns on one easy to use dashboard
  • Embed self-service tools for your customers to initiate returns and receive shipping labels
  • Offer refunds, exchanges, or returns for store credit and define returns windows for each option
  • Route returns to different warehouses or prevent returns for certain conditions with powerful rules

Easy Returns for your Customers

  • Your customer simply enters their email address and order number, selects the items to return, and provides a return reason
  • They select a return shipping option based on your store policies with the option to generate an RMA and shipping label (prepaid or customer paid)
  • Email notifications to customers are fully customizable and can be sent at any step in the returns process
  • ReturnZap enables a fully self serve returns flow and diverts time consuming and constly contacts to your customer service department

Powerful Dashboard for Managing Returns

  • Set up custom return reasons and statuses to match your internal workflow
  • Send automated notifications to your customers as returns progress through your workflow, from label generation to refund
  • Track real time shipping status for visibility on inbound returns to more easily plan your reverse logistics
  • Leave comments on returns to collaborate with your team to coordinate on each return

Active and engaged team here to help!

  • Responsive support team here to help with onboarding and app related questions
  • We are proud to provide great service to businesses of all sizes around the world

Full Feature List

  • Customer portal for creating self-service RMAs and labels
  • Automated pre-paid labels - use our negotiated rates or connect your own carrier accounts
  • Support for bring your own label or customer-paid labels
  • Charge your customer for return postage using Stripe
  • Receive returns at multiple locations, and configure rules to determine routing
  • Rules to prevent returns for different conditions
  • Rules to route the return to a different location
  • Support for 100+ shipping carriers across the world
  • Support for international returns
  • Export returns history for analysis and trend spotting
  • Customize valid return windows and return types
  • Customize return reasons and return status
  • Email alerts to shop staff for each return created
  • Complete customization of the email notifications your customers receive

Launch date

Integrates with

  • EasyPost

Pricing 14-day free trial

Free Plan

Free

  • Returns Management
  • Define Returns Policies
  • Self-Service Returns Portal
  • Customer Notifications
  • Customer Paid Labels
  • Save time!

Standard Plan

$19.95/month

  • Everything from free plan plus:
  • Pre-paid labels
  • Returns routing logic
  • Add multiple warehouses
  • Remove branding
  • Carrier integrations

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Haspel

Location United States

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

BILLY Footwear

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!

Pet Wellbeing

The app is very flexible in what we need for our customers. Being able to provide labels to them and to track when returns are sent back are vital. The app itself is easy to use and quite simple to set up which is great. Peter has been very present when we need something from him, which is much appreciated. Glad to have Automated RMA for our company, as it's been a huge help for our customer service team and our customers!

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