Reveal: Customer Data & NPS , 93 reviews

We've added the Reveal app to our store and already have an onboarding call with their team. At first glance, the UI may seem complicated and confusing, but when discussed, it becomes clear why - the platform gives so many options for analyzing your existing data and get insights to your customers and a lot of ways to work with it! Teodor was very helpful and clear on guiding through the platform during the call. Also, what was significantly outstanding is that the Reveal team analyzed our customers buying behavior before our call. And based on their extensive experience, they offered us a new perspective on communicating with our customers and shared many useful insights for our business. We're still in the process of these insights' implementation and looking forward to increasing our customers' LTV. Happy to finally try the Reveal app and grateful for such a fantastic onboarding!

The data insights from using this app are phenomenal. Customer service is top-notch and their team's desire to see you succeed is so refreshing. Highly recommend it if you wish to learn more about your customers' journey and how to turn those who are going to 'dump' you into 'soulmates.'

I have just started to use this app and was surprised at the customer insights it provides. Oana provided excellent customer onboarding via zoom and tweaked the RFM score cards to work better with my website.

Amazing analytics for any Shopify store. The ability to see this data in neatly organized dashboards and understand the customer is extremely valuable. The customer service is A+ and I highly recommend.

For an app focusing on helping merchants to have better customer retention and lifetime value, REVEAL has done a really good job in terms of onboarding people. The team at REVEAL was really kind and helpful in terms of helping merchants navigating around their app. If you haven't tried this app, I suggest you giving it a try. At the very least you will understand the big picture of what your customer segmentation is looking like. I also like the fact that OmniConvert has a lot of helpful articles helping you understand what RFM analysis, what constitutes as qualitative analysis. With the RFM segmentation we were able to find out who our Ideal customer profiles were. With that information, we launched a phone survey campaign right away. It was a huge success. Not only did our avid customers felt closer to us as a brand, but also we learned a great deal about other pain points our customers were going through with our products. With the Klaviyo integration, it was easy to set up email campaigns specifically for different groups of customers. Customer Life Value is a long game and should be something every business should strive for. With the help of REVEAL I would argue it makes your strategy and execution a whole lot easier. I would recommend the app.

I rarely write app reviews but Reveal RFM is a definite 5-star app. Having sold on Shopify for the past 5 years, Reveal is one of the first apps that really allows us to see all of our customers from our start to today. It easily segments them based on RFM (Recency, Frequency, Monetary Value) which allows us to target specific customer segments with tailored outreach/campaigns/content that fits their purchasing behavior. Incredibly helpful if you need to balance your efforts with new customers and returning customers - a must have app.

Excellent app, I have very important information in a very clear and easy to understand way. Very helpful to improve my e-mail campaigns and marketing strategy. Excellent customer follow up. Thank you for the overview session.

This app is great for seeing the potential that your business has for returning customers. It helps a lot with segmenting audiences to understand your customers better. I was also very lucky to be able to talk to the head of product marketing, Juliana. She reached out for a call as soon as we installed the app and gave me some great insight into the business, not only that but she gave me some amazing ideas for what we can do to grow the business moving forward,

Overall I'm so happy to have downloaded this app,
Thank you so much to Juliana and the rest of the Reveal team,

Faisal

This app and customer service are top shelf. A really powerful tool to better understand customer behavior, LTV, and to strategize for an improved customer experience and increased retention.

We just installed the app and did our first demo. Very helpful information so far. I will be sure to update my review in a month or so after using the product.