Reveal: Customer Data & NPS

AWESOME APP! very insightful! Better than LIFETIMELY, and does not carry hefty price tag of Glew.IO We have 3 brands on Shopify - one is subscription via Recharge, and the other two just normal products. I've always been interested in Glew.io for their integration with Recharge, but didn't care much for their price tag. We've tried using Lifetimely for two of our brands and they are good - i have nothing bad to say about them - just that I prefer Reveal much more, and here's why: it SUPERCHARGES my Klaviyo. I am no expert at Klaviyo but i've been using it for around 8 months now for email marketing. I've always been impressed with the level of segmentation I can do. REVEAL basically SUPERCHARGED my Klaviyo - the different tiers of customers they group people in are segments that I wouldn't have thought of, they are also easy and best of all - they are dynamic. The dashboard is easy to use and easy to understand. With Klaviyo, some values regarding customers such as Predicted Lifetime Value or historical lifetime value - are things that have to be downloaded, add custom property, and re-upload. You can't create a segment base on it, but you can download a csv. It was more work than I was interested in doing... This is what I mean when I say REVEAL supercharges my Klaviyo. They run (automatically) daily reports and updates custom properties for a customer on a daily basis. As a duo-entrepreneur running 3 different businesses with only 1 virtual assistant, I've always favored automations over manual work. Anything that makes it less work for me, anything that does stuff automatically, is a win in my book, and REVEAL is definitely one of the best apps I have in my shopify apps arsenal. The onboarding call is also very helpful - the staff walked me through my dashboard, and provided a lot of great insights, as well as suggestions/ideas for my email marketing efforts, as well as my advertising efforts - which audience to do Lookalike audiences to (the VIP "soulmates"), which ones to avoid (discount seekers).

In installed this app a couple of weeks agot. I like it because it provides me with some hard facts and information about my customers. I am a beginner in ecommerce, so it helps me to have a straight-forward way to segment my customers.

For an app focusing on helping merchants to have better customer retention and lifetime value, REVEAL has done a really good job in terms of onboarding people. The team at REVEAL was really kind and helpful in terms of helping merchants navigating around their app. If you haven't tried this app, I suggest you giving it a try. At the very least you will understand the big picture of what your customer segmentation is looking like. I also like the fact that OmniConvert has a lot of helpful articles helping you understand what RFM analysis, what constitutes as qualitative analysis. With the RFM segmentation we were able to find out who our Ideal customer profiles were. With that information, we launched a phone survey campaign right away. It was a huge success. Not only did our avid customers felt closer to us as a brand, but also we learned a great deal about other pain points our customers were going through with our products. With the Klaviyo integration, it was easy to set up email campaigns specifically for different groups of customers. Customer Life Value is a long game and should be something every business should strive for. With the help of REVEAL I would argue it makes your strategy and execution a whole lot easier. I would recommend the app.

After searching for a tool to help us analyze our customer data and improve retention and conversion rates, we installed Reveal. This tool ticks all the boxes and presents data in a highly visual, clean interface. One of the most valuable features of the platform is the segmentation of customers according to the dimensions of recency, frequency, and monetary value (RFM). Combined with other data points on buying behavior, Reveal enables us to communicate with our customers in a much more personalized and relevant way. Plus, the team at Omniconvert is really friendly and helpful. We had a great product tour with Teodor, who explained the platform in detail and answered our questions. 100% recommended!

Highly recommended!
If you're looking for a better way to get a deeper dive into your store data including your customers, their segments, revenue channels, cohorts, and many other data, this is a wonderful app to do that. Teodor and the team developed a very comprehensive app that does it for you. You can book a demo with them to get a better understanding of the features and inside out of the app. Highly recommended!