The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I Love this app and how cute it is with my theme. BUT customer service absolutely sucks I have been trying to reach out by email and their customer service chat button for two days and I get no answers or reply's I'm not sure what they are doing but I still need help with importing my reviews and no one is there to help me and I'm planning on launching my website within 2 or 3 business days hopefully someone can help me then or I might have to get rid of this app. Please improve your customer service on EMAIL AND CHAT (BOTH ENDS)