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The app works great, the set-up was also easy and the customer support is also great. They took great care of my concerns and questions. I can definitely recommend it.
Amazing customer experience, probably the best review app I have experienced. If you are struggling to find the right solution for your reviews, look no further. Best out there. Leila in Customer Support was super helpful, the level of service she provided is the reason I would recommend this app.
Very helpful customer service. They helped with my query and saw that the reviews were able to post on my homepage.
Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe
Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!
It took me a while to work out what review application to go for. Really glad I went for reviews.io as its super important to go for a reviews platform that people trust. Some of the other reviews scream "drop shipping" The features that reviews.io have are fantastic, I love the nuggets and feel they will play a big part in getting people to hit the checkout button. The dashboard is also super easy to use & review collection process is simple to set up. If I have had any questions they are also really fast at getting back to us and offering help/advice
This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time
Excellent support from Kai, who consistently provided me with updates on the progress of my request and went above and beyond to ensure that it was dealt with efficiently. He was also happy to answer all of my questions in great detail which has been a huge help to me! Thank you
Easy to install. Genuine reviews. And a great team to help you make the whole process easy. Thoroughly recommend this app.
I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.
I recently had the pleasure of experiencing very good customer service from this company. Their dedication to providing exceptional support was evident throughout my interaction. The representatives were friendly, attentive, and knowledgeable, ensuring that all my queries were promptly addressed. They went the extra mile to assist me and made me feel valued as a customer. The communication was excellent, and I felt well-informed at every step. I am truly impressed by their commitment to delivering top-notch customer service. I highly recommend this company to anyone seeking a positive and satisfying experience.
Thank you for sharing your wonderful experience with us! We're thrilled that our friendly, attentive, and knowledgeable customer service promptly addressed your queries, making you feel valued. Your recommendation means a lot to us! Feel free to jump on live chat for any assistance in discussing your account progress, features or just to pop in to say hi :) We’re always here for our clients!