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Die Plattform ist sehr individuell auf die eigenen Bedürfnisse anpassbar. Als Google Certified Partner haben die Bewertungen Einfluss auf unsere Sichtbarkeit bei Google und der Support unterstützt einen schnell und unkompliziert bei auftretenden Fragen und Problemen.
Great app and really good customer support team! We have been collecting far more reviews with more images too. And these all look great on our site with their widgets.
Thank you so much for your amazing review! We're glad you had a great experience with our support team. Any further questions and we're here to help!
Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.
Hi there,
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Our team has reached out multiple times to try and assist in resolving this issue, however, there has been no response as of yet.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind regards
Support
REVIEWS.io
Great app and Excellent customer support.
Maddox was very helpful in helping us setting up some features and fixing some issues we were having.
Amazing to hear this! Thank you so much and Maddox will be very happy to hear you are happy and things are going well for you! Don't forget to pop into the dashboard and check out features that you may not yet be using, we really do like to make sure all accounts are performing to the highest of standards, so if there is anything you would like to discuss feature wise, then please do jump on our live chat and we will be happy to help advise and assist :)
We absolutely love how the platform works and how easy and seamless the integration has been across our 3 platforms. The team at reviews.io have been exceptional, helping us through every stage and providing amazing support.
This has been one of the best decisions implementing this reviews solution and highly recommend this to anyone.
Thank you for your amazing review, we're super happy to hear that you're impressed by our product and team :) we strive to be as helpful as possible and to achieve the best results together.
We're happy you made the decision to join us, here's to the future! Let us know on our support chat if you need any further assistance!
superb customer service & platform
Great Customer Support! Thank you Jake, Super fast and knowledgable!
Thank you for your review, Jake is a super-star on our team 🌟 If you ever need anything else, let our team know!
Mit Reviews.io sammeln wir endlich erfolgreich Bewertungen, während es mit anderen (namenhaften) Bewertungsplattformen eher schleppend lief. Super finde ich, dass man die Bewertungseinladung anpassen kann und das man einstellen kann wann die Einladung versendet wird (in unserem Fall 5 Tage nach Ausführen der Bestellung), so kommt die Einladung genau zum perfekten Zeitpunkt beim Kunden an. Auch super, dass wir die App mit der App für unser "Treueprogramm" koppeln konnten und so weitere Anreize in Form von Treuepunkten für eine Bewertung geschaffen wurden.
Bei Fragen und Problemen ist der Support super schnell für einen da und Probleme sind zügig gelöst.
I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.
We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪
We've been with Reviews.io for years now across Magento and now moving over to Shopify. It's hassle free, full of features with support you can rely on when needed. Definitely recommend for anyone who wants to take company and product reviews seriously.
Thank you so much for your review, we really appreciate your loyalty and that we were able to support with your migration to Shopify. We'll continue to make our solution as streamlined and hassle-free, but if you do have any issues - our live chat is available 24/7!