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Really helpful support staff and great product!
Thank you so much for your review, if you need any further assistance our support team is available for you! 🌟
Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe
Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!
Daniel was very helpful in implementing reviews on our website. He always replied quickly and answered any questions I had. Great service.
We're happy to hear that Daniel provided you with great service, thank you for your review! If you ever have any other questions our team is always here for you to continue providing that level of support :) We're here for you!
Preis-Leistung ist wirklich top! Wir hatten vorher trusted Shops für die Shop Bewertungen und judge.me für die Produkte. Nun haben wir beides in einem für einen wirklich tollen Preis. Toll ist auch, dass wir Reviews.io auch mit Klaviyo verbinden können und hier die Bewertungsabfragen raus senden können.
Was nicht ganz optimal ist, ist das unser Shop wenn wir alle möglichen Banner online haben an Page Speed verliert. Der Start war bei uns auch etwas holprig, da die Entwickler am Live Theme gearbeitet haben und manche Bewertungen dann doppelt und dreifach angezeigt wurden. Man muss allerdings sagen, dass das Team dann schnell reagiert hat und das Problem gelöst wurde.
Super helpful when sorting out issues, thank you. Great speed and patience when working on code specific changes.
We really appreciate the great review. Our team is always working on how we can provide the best possible experience for our amazing customers. Glad to hear you had one of those experiences :)
Any further assistance needed and our live chat is always available!
Oh I love the app! The app adds a lot of value to the look and feel and also the automation emails are very seamless and easy to draft and execute!
We're so happy to hear you love the app! We're always working on making it even more seamless and easy to use. If you have any questions or would like to discuss your account, jump on to our live chat! 🎉
Great customer support. Spoke to Adam on the service desk and he helped with my installation of the widgets required on my website. Very Knowledgable and helpful.
Super happy to hear that Adam was able to help you with your set-up! 🌟 If you ever need anything else, our live chat team is there to help and assist!
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there,
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.
Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
Support
REVIEWS.io
Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
its too difficult