REVIEWS.io Product Reviews App

Terrible experience for €45/month

Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional.

When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service.

The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around.

If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.

Abuzar in the customer service team was very helpful and provided prompt and responsive customer service!

Thank you Maddox & Mia,

great support!

We’ve had a great experience with Reviews.io support team so far. Jenson supported us with exceptional attention to detail and a very fast response time. He made the setup process easy and smooth, and we truly appreciate the dedication and professionalism. Thank you for the excellent service!

Reviews.io has a lot of interesting tools and features. In addition, the support is very fast and helpful!

This app is user friendly and customer service is amazing!

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

Jenson was super helpful and patient with importing existing reviews over. Highly recommend

We are happy with the service provided by Reviews.io since we onboarded about 3 years ago. Their customer service is always fast to help regarding issues and the Integration into Shopify and other tools work as expected. Can definitely recommend the tool.

We've been using REVIEWS.io for our Shopify store for the past 6 months, and it's been a game-changer for our business! The integration with Shopify was seamless, and the automated email requests have made collecting product reviews effortless.

What really stands out is the customizable widgets that let us showcase reviews across our site and Google. We've noticed a significant boost in conversions since implementing the star ratings on our product pages. The Google verified seller ratings feature has been particularly valuable for building trust with new customers.

The customer support team deserves special mention - they're incredibly responsive and professional. Whenever we've had questions, the live chat support has been quick to help us find solutions.

The interface is intuitive and user-friendly, making it easy to manage reviews and UGC content. The ability to collect photo and video reviews has added authentic social proof that our customers really respond to.

For the price point, especially starting at just $19/month, this app delivers exceptional value. It's helped us turn reviews into a real revenue driver. Highly recommend for any eCommerce business looking to enhance their review strategy!