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We've been using REVIEWS.io for our Shopify store for the past 6 months, and it's been a game-changer for our business! The integration with Shopify was seamless, and the automated email requests have made collecting product reviews effortless.
What really stands out is the customizable widgets that let us showcase reviews across our site and Google. We've noticed a significant boost in conversions since implementing the star ratings on our product pages. The Google verified seller ratings feature has been particularly valuable for building trust with new customers.
The customer support team deserves special mention - they're incredibly responsive and professional. Whenever we've had questions, the live chat support has been quick to help us find solutions.
The interface is intuitive and user-friendly, making it easy to manage reviews and UGC content. The ability to collect photo and video reviews has added authentic social proof that our customers really respond to.
For the price point, especially starting at just $19/month, this app delivers exceptional value. It's helped us turn reviews into a real revenue driver. Highly recommend for any eCommerce business looking to enhance their review strategy!
Top service from Luna, Connor and the team at Reviews.io
3 years down the road and only getting better! Well done guys
PS- get UK TikTok integration sorted ;-)
customer support was great, the dashboard is not the best
Great service, excellent support
Really great and excellent support. I highly recommend it.
The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions.
Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish.
Unfortunately, I would not use this app again.
Thank you for your review. I am sorry to hear that you found our customer support disappointing. This is not the standard of service we pride ourselves on, and your experience should not have been frustrating.
Regarding the migration of your reviews, we completely understand how vital that credibility is for your conversions.
Because these reviews were collected on another platform, our system must classify them as third-party reviews in our widgets.
If they were originally collected via a Google-licensed platform, the verified badge would remain.
If there is anything we can do to support you further, please let us know.
I’ve had a fantastic experience using Reviews.io on my Shopify store. What really sets this app apart is the top-notch customer support. I encountered an issue, and the support team responded immediately. They not only fixed the problem within a single day but were also incredibly friendly and helpful throughout the entire process. It’s rare to find such a dedicated and responsive team! Highly recommended if you’re looking for a reliable reviews solution with outstanding service.
We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.
We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.
A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.
I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.
Sehr schneller Versand und Top Produkte!
Perfect customer support, very fast and very helpful.
Reviews.io gives you everything what you need as an e-commerce shop.
It is easy to implement different snippets in your shopify shop so you can show your customers reviews in different ways. I totally recommend it.
