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Wir verwenden Reviews.io jetzt seit ca. 1 Monat auf trinklusiv.at und wir sind SEHR zufrieden. Der Support ist extrem freundlich und hilfsbereit. Weiter so!
We talked to Reviews.io about their service, as we were looking for a rating solution. Set up and implementation was easy and we were ready to go quickly. Great support and advice from the Reviews.io team (shoutout to Carlus and Shane for their great help und support).
We chose this app for our company reviews. We were surprised how many other modules the app offers.
Maddox from the reviews.io team helped us incredibly with the installation in our store. And everything looks great. We highly recommend the app.
Thank you so much for your wonderful review! We’re delighted that you chose REVIEWS.io for your company and that you were pleasantly surprised by the additional modules we offer. It’s fantastic to hear that Maddox was able to assist you with the installation and that everything is looking great.
Your recommendation means a lot to us. We’re here to support you every step of the way—thanks again for choosing REVIEWS.io!
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best.
I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process.
We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge.
While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform.
It means a lot to us that you consider REVIEWS.io one of the best review apps out there.
If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
So far, so good. The support is really excellent - if there is an issue you can get support and get it resolved almost instantly. The service itself appears to be working very well too - the widgets are great, and customers do respond to the inviting and engaging review request emails pretty well - its easy to submit a review which is whats really important.
Great Support, Fast Answers. Just a good company with nice people who helps you asap if you have a problem
Its a great company. I have a complex Shopify Store and they put their developers on the clock to get it exactly how I asked.
We are still very new, but customer support via chat has been excellent (kudos to Madox, Tina and Nancy) . Customer support via email never replied to any of our concerns, not even once.
Great reviews platform with many functionalities, easy user interface and the customer service is great! Any issue they will sort out asap. Recommended!
Great APP to collect reviews. Customer support is great. If you have any problems, you will be helped immediately.