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Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best.
I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process.
We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge.
While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform.
It means a lot to us that you consider REVIEWS.io one of the best review apps out there.
If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
Easy to set up, works fine and the support team is super helpful. Highly recommended!
Thank you for the great review! We’re so glad to hear that you found the setup easy and that everything is working smoothly.
It’s wonderful to know our support team has been super helpful as well. Your recommendation means a lot to us!
Thanks for choosing REVIEWS.io—we’re here whenever you need us!
Thanks you Leila! Super helpful to walk me through how to set things up and answering my questions.
Leila is awesome! If you ever need anything else or want to discuss the platform - we're here for you! 🫶
fantastic support and easy to use. I'm happy about next features, if i scale my little shop.
Thanks for your fantastic review! Little or big, our support will always remain the same! We love supporting all of our clients 🫶
Our live chat is always open if you need anything else!
So far, so good. The support is really excellent - if there is an issue you can get support and get it resolved almost instantly. The service itself appears to be working very well too - the widgets are great, and customers do respond to the inviting and engaging review request emails pretty well - its easy to submit a review which is whats really important.
Great support - always quick turnaround. Would love that there is a API reference of liquid code, on how to implement the different snippets.
Thank you so much for your amazing review! If you ever need anything else, please let us know!
Superb.
great app, seamless integration and great support
Thank you for the wonderful review! We’re so glad to hear that you’re enjoying the app and that the integration was seamless. It’s also great to know our support team has been there for you. Your feedback means a lot to us!
Thanks for choosing REVIEWS.io—we’re here whenever you need us!
Great support team, I had the pleasure of dealing with Leila who was super helpful and solved my issues
Thank you for the fantastic review! We’re thrilled to hear that Leila provided you with such great support and was able to solve your issues. We’re proud of our team and glad to know they made a positive impact on your experience.
If you ever need further assistance, don’t hesitate to reach out—we’re here to help!