리뷰 (712)

전체 평점
4.6
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2022년 9월 15일

We had ups and downs for a while with reviews.io but it seems to work smoothly now.
Our success manager Andrew is willing to help the best he can and is doing a good job so far.

Vetopia
홍콩(중국 특별행정구)
앱 사용 기간 12개월
2023년 8월 10일

Easily the worst customer service I've ever received for any product or service. There are lots of cool-sounding features but they're all buggy and don't work on even a basic level. I wasted countless hours going back and forth with customer support, to which they routinely ignored my questions and just spat out obtuse and unhelpful responses. I switched to Klaviyo Reviews and it has been incredible from the very beginning. Save yourself a ton of headaches and go with Klaviyo.

Fam Botanicals
미국
앱 사용 기간 10개월
답글 Reviews.io개 2023년 8월 14일

Hi there,

I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.

If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.

Kind regards
Support
REVIEWS.io

2020년 8월 12일

Excellent Customer Service. Helped install the app properly onto our site and can't fault any of the process at all.

Wet Walls & Ceilings
영국
앱 사용 기간 13일
2024년 5월 15일에 편집됨

One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.

EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company.

EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings

Tilt Style™
폴란드
앱 사용 기간 10개월
답글 Reviews.io개 2023년 10월 24일

Hi there,

I'm sorry to hear about your frustrations with the product and customer support.

We take your feedback seriously and are continuously working to improve our product features and the languages we support whilst trying to provide the most efficient customer service we can.

We understand the importance of this issue and our development team has pushed a fix for this which should now be reflected on your site.

Our team aims to provide excellent customer service and I am very sorry to hear you feel as though you were treated this way.

The live chat service should be accessible within your dashboard at all times and our support teams are available 20 hours each day 6 days a week.

Please let us know if you do need anything else at all and our team will be happy to assist the best they can.

Kind regards
Support
REVIEWS.io

2021년 8월 31일에 편집됨

Was definitely worth it switching over from Stamped.io to Reviews.io! Huge shoutout to Kehan for explaining the POWERFUL functionalities of the app in helping to accelerate our business growth and also MASSIVE thanks to Andrew & Cameron from the ANZ customer support team for being there to help me with installation & my incessant questions during Aussie hours.

GETFOODI
오스트레일리아
앱 사용 기간 12일
답글 Reviews.io개 2021년 8월 31일

Thank you for your review! Its great to hear that the switch over went well.

2021년 12월 9일

Absolutely the best integration for reviews on Shopify! During the transfer of TP to reviews.io we got assisted by the Customer Success Team who was instantly there if we had a question or even extra wishes. A big plus is that they have teams sitting around the world so no matter when you have a question they're instantly in the Service Chat and help you out.
Price to value is also great and the integration in our online shop looks amazing! My final conclusion - as maybe expected - I can highly recommend Reviews.io!

this is not a card game
독일
앱 사용 기간 12일
2022년 4월 27일

After evaluating a number of platforms, Reviews.io came out as the winner. And I'm really glad I picked it for our store - the platform has a ton of great features, it's really easy to integrate with our Shopify 2.0 theme, and their support team has been super helpful getting it set up. Would recommend!

Fellow Living
미국
앱 사용 기간 12일
2023년 11월 20일

Reviews.io are the best around, not least because of their integrations and their absolutely top notch customer service. They are not aggressive in their sales pitches, unlike some of their rivals, and they cannot do enoguh to help. The proof is in the pudding - these guys are the best.

Monty & Ridge
영국
앱 사용 기간 11일
답글 Reviews.io개 2023년 11월 22일

Wow, what an amazing review - thank you so much for your great feedback 🌟 If you need anything from our team or just want to discuss how to make the most of our platform - please jump onto our livechat! ✨

2021년 8월 20일

We have switched from a free App to Reviews.io and it was a very good decision. I love the layout and the options I have! great work and the support is very fast and perfect!

Paperless Life
독일
앱 사용 기간 11일
답글 Reviews.io개 2021년 8월 21일

Thanks so much for the review. Glad to hear you're loving the app. :-)

2023년 3월 31일

I'm glad they have a dedicated customer service team, or else I wouldn't have been able to upload the code on my own. I look forward to using that app. I'm excited about the prospect of gathering more product and website reviews.

Zatural
미국
앱 사용 기간 11일