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The support team is very responsive, they are keen to help you with any obstacle. I recommend Reviews due to their devotament to fix any errors and for the detailed explanation to any questions you might have!
Customer service was quick and helpful. Embedded PDP widgets are also easy to use and customise.
The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions.
Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish.
Unfortunately, I would not use this app again.
Thank you for your review. I am sorry to hear that you found our customer support disappointing. This is not the standard of service we pride ourselves on, and your experience should not have been frustrating.
Regarding the migration of your reviews, we completely understand how vital that credibility is for your conversions.
Because these reviews were collected on another platform, our system must classify them as third-party reviews in our widgets.
If they were originally collected via a Google-licensed platform, the verified badge would remain.
If there is anything we can do to support you further, please let us know.
Super Support! Immer hilfreich und schnell.
Best customer support team ever.
App also bug-free. Connect with Shop App reviews too.
Great product. Customer service is extremely quick and helpful
Really fast and efficient help from Jenson at Reviews.io on the online chat. Super helpful and resolved my issue in a few minutes.
I am using this company for few months and it solve all my problems with rich results.
This app is straight forward and easy to use. Biggest plus is the customer service support. Once I got past the AI support, the customer service rep was awesome to work with!
Great! I have returned to Reviews.io and it is very good. A few niggles were helpfully and professionally resolved by Leila.
