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Great customer support, Jenson was really helpful in tying up the lose ends on our historical reviews data migration
Terrible experience for €45/month
Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional.
When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service.
The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around.
If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.
Abuzar in the customer service team was very helpful and provided prompt and responsive customer service!
Thank you Maddox & Mia,
great support!
We’ve had a great experience with Reviews.io support team so far. Jenson supported us with exceptional attention to detail and a very fast response time. He made the setup process easy and smooth, and we truly appreciate the dedication and professionalism. Thank you for the excellent service!
One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.
EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company.
EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings
Hi there,
I'm sorry to hear about your frustrations with the product and customer support.
We take your feedback seriously and are continuously working to improve our product features and the languages we support whilst trying to provide the most efficient customer service we can.
We understand the importance of this issue and our development team has pushed a fix for this which should now be reflected on your site.
Our team aims to provide excellent customer service and I am very sorry to hear you feel as though you were treated this way.
The live chat service should be accessible within your dashboard at all times and our support teams are available 20 hours each day 6 days a week.
Please let us know if you do need anything else at all and our team will be happy to assist the best they can.
Kind regards
Support
REVIEWS.io
Reviews.io has a lot of interesting tools and features. In addition, the support is very fast and helpful!
This app is user friendly and customer service is amazing!
Jenson was super helpful and patient with importing existing reviews over. Highly recommend
We are happy with the service provided by Reviews.io since we onboarded about 3 years ago. Their customer service is always fast to help regarding issues and the Integration into Shopify and other tools work as expected. Can definitely recommend the tool.
