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Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.
Thank you for your feedback, and we sincerely apologise for the frustration this has caused.
Regarding the collaborator access, our team may have been unclear. Security is paramount, and you always have full control to approve only the specific permissions you feel comfortable with.
We're glad you enjoyed using our AI assistant, and we are using your feedback to ensure our human support team matches that speed and efficiency moving forward.
We have reached out directly via email to fast-track a fix for you today and would love the opportunity to make this right.
The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions.
Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish.
Unfortunately, I would not use this app again.
Thank you for your review. I am sorry to hear that you found our customer support disappointing. This is not the standard of service we pride ourselves on, and your experience should not have been frustrating.
Regarding the migration of your reviews, we completely understand how vital that credibility is for your conversions.
Because these reviews were collected on another platform, our system must classify them as third-party reviews in our widgets.
If they were originally collected via a Google-licensed platform, the verified badge would remain.
If there is anything we can do to support you further, please let us know.
The customer service responds very quickly. They can patiently answer the questions I don't understand, and the app is also very user-friendly.
Jenson was great when it came to importing reviews from a 3rd party. Easy to work with and professional, also great app highly recommend
Great solution and super fast support!
Great Tool, Great People, Good and fast Communication. And all this for a price wich is more than fair.
Maddox was excellent - went above and beyond.
We just switched review platforms to Reviews.io. So far I've noticed that the customer service is very helpful. I've worked with both Maddox & Luke who were responsive & helpful. The process of importing reviews is quick & easy.
Great and Quick Support. All time.
Awesome !!!
