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After I wrote the review below (where I gave 2 stars), the CEO has contacted me and has provided amazing customer experience, installations and customization for my store. I am very happy now with the service and will continue to use the app.
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"Very expensive, yet the support and performance are inadequate. No documentation on widget set up, waisted 2 hours on back and forth with the rep on the chat, after which he offered to do a 1-minute job for a $99. My emails have not been sending out for months and only after a follow up this is being promised to be resolved. I am looking for an alternative app."
Thank you for your review. I'm really sorry, there is no excuse 'we dropped the ball'. In this instance, we let our client down. We have spoken to the customer service team about this issue to make sure this does not happen again. As a gesture of goodwill we have refunded the months subscription. We have also offered free installation and upgrade.
Been with Reviews for years, their support is fantastic and the integrations are on point.
I do wish there extended plans were slightly cheaper, but I guess you can't have everything.
Thank you so much for your amazing review, we're grateful to have such loyal customers such as yourself. We do believe that our subscription prices match our product but appreciate your feedback.
If you ever have any issues, we're always here for you!
We LOVE Reviews.io. We've been using them for years!
Their CS is super helpful and responsive, and their platform is very easy to use! A+ all around!
Wsan't able to format and integrate one of my widgets so support sorted it afte i sent an email - brill service.
Does the job seamlessly and support are very helpful. I'm now using on multiple sites and would definitely recommend.
Very helpful team. Nicola was eager to support our changes and help out from their side. Great experience. Nothing bad to say whatsoever!
Used on another Shopify store and works well, now installed on this one!. Recommended by TNV Parts www.tnvparts.uk
We were assured everything was running as it should be with our account but couldn't see any reviews present, I jumped on the online chat and Mollie helped rectify the problem quickly and was as efficient as ever in resolving the issue for me. :)
Always very responsive and quick to get things implemented! Highly recommend to anyone wanting a trustworthy and reliable solution
Thank you for your amazing review, it means a lot to hear feedback like this from customers such as yourself. We really try to be the most trustworthy and open review platform on the market :) If you ever need any more help then we're here to provide the best support possible!
Great review collection app and an awesome team ready to help. We started with Yotpo, moved to Stamped.io, and have finally settled with Reviews.io. I wish we'd found it sooner because I spent way to much time and money mucking around to get the right platform.
It's by far the best reviews platform. It's not overpriced like Yotpo and it has all the google trust and integrations that most platforms are missing.
The team even built custom site integrations for us and everything looks great. Highly recommended to all!