REVIEWS.io Product Reviews App

Unfortunately, without any prior comms from ReviewsIO, they "improved" their plans, increasing our monthly fee from €99 to €150 per month. Haven't received any comms from their team upfront or afterwards, only a popup when logging in "congrats you've got some new features" without any price mentioning.

Also, the rates on this Shopify reviews page, are NOT the current prices anymore. They are much higher.

Intransparency sucks..

Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.

The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions.
Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish.

Unfortunately, I would not use this app again.

Easily one of the the worst apps I have used in all my years on Shopify. Feels like it was built by someone who has never used a Shopify store or ran a business. In the process of transitioning to a new app now. Stay away.

I am very disappointed. The company is advertising three plans here in the App Store, which seems competitive with other apps. But the truth is that the highest plan in Shopify is just a bait-and-switch offer. In reality, it is one of the lowest plans the company has. If you are a company that has between 300 and 500 orders, you have to switch to a higher plan, which is not available in Shopify.
The switch is also highly problematic and unprofessional. You then have to switch to credit card payment. However, the Shopify subscription is not stopped, but simply continues to be charged. I have been trying to get a refund for more than a week now. They keep putting me off and saying they can't access the Shopify plans. That's not professional...

Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.

Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.

While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered:

Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features.
Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process.

Limited Functionality: The app is missing some standard essential features for this tool. For example:
Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns.
Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly.
Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging.
Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system.

Would Recommend If:

You are comfortable with a complex interface and don't mind spending time figuring things out.
You don't need the app's missing features and are happy to use workarounds or third-party integrations.
I hope this review is helpful!

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

THEY OWN OUR REVIEWS!
The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane.
Customer support doesn't answer their emails, and chat is not available.
It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.